Account Director

Company Description

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.

Job Description

Position Overview

The strategic Account Director is responsible for managing a small number of Miratech's Strategic Accounts in the financial services and insurance vertical.  This role is accountable for executing the entire selling process to increase revenue with existing buyers and newly identified buyers within the account.  They will work within a cross-functional team to grow the business and maintain a high NPS score with the client. 

Responsibilities

• Develop and execute the go-to-market strategy and goals for the account, identifying key relationships and new business units for expansion.
• Develop and maintain relationships at the C-Level in the account.
• Work with the partner community to bring new technology solutions to the client.
• Drive the Strategic Account planning process that results in deeper relationships and continually greater use of our services.
• Manage clients gross profit growth, sales bookings, and long-term backlog. Collaborate with peers (in delivery) to maintain the client NPS at target levels and take/recommend action when necessary.
• Build and lead cross-functional team under your control as well as other virtual team members including the sales team, partners, success manager, and delivery team in achieving account plan strategy and recommended communications with the client.
•  Understand the client environment, issues, and priorities to align with Miratech solutions.
• Ensure compliance with all management reporting requirements and monitor work according to company policies.
• Collaborate with and support the delivery team to meet project goals and assure client success.
• Work with marketing related to events, press releases, and publications about the client.
• Manage an accurate forecast and pipeline for client opportunities
• Perform regular planning and reporting as reasonably established by the company (e.g., provide reports as defined in the Strategic Account Plan, review HPA financial reports, collaborate with finance to ensure a quality financial outlook, and ensure quality data in the CRM)
• Will have deep knowledge and relationships within the account.

Qualifications

• A proven successful track record working in Fortune 500 financial services and insurance companies.
• Successful experience leading global business growth in IT services, outsourcing services, professional services, team extension, and/or other technology-related services.
• Relentless in the execution of growth plans and achieving goals. Able to solve a wide range of difficult problems in imaginative and creative ways, exercising judgment within broadly defined practices and policies.
• Ability to learn quickly. Excellent judgment, negotiation, and closing skills. Strong communication skills – ready to understand, interpret, clarify and ensure that the client’s requests are heard and understood.
• Strong knowledge of the IT services industry. A strong understanding of the IT solutions, outsourcing, and professional services business model.
• Background in Customer Experience and Digital Tranformation is helpful.
• Mastery of the sales and success management process, strong communication skills, and the ability to interact with engineering and management, from staff to the C-Suite.
• Team leader and builder. Superior organizational skills.

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Flexible work culture: make the most of the flexibility that comes with hybrid work. 
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobili