Senior IT Technician

Job DetailsLevel: ExperiencedJob Location: Arizona - Corporate Headquarters - Phoenix, AZ 85029Position Type: Full TimeJob Category: Information TechnologyWhat You'll Do


Provide advanced troubleshooting and support for Windows workstations, laptops, and peripherals
Act as a technical escalation point for complex desktop and endpoint issues
Manage workstation imaging, configuration, and lifecycle management
Support Microsoft 365, Windows 11, Active Directory, Azure AD, Intune, and Group Policy
Maintain and monitor server backups and disaster recovery systems
Support and maintain network infrastructure including switches, routers, and firewalls
Document IT procedures, configurations, and troubleshooting processes
Provide technical training and guidance to employees
Mentor junior IT technicians and promote best practices
Evaluate and recommend hardware and software solutions
Collaborate with internal teams and external vendors to support business technology needs

QualificationsWhat We're Looking For


5+ years of IT support experience
Associate degree in Information Technology or equivalent experience
Strong expertise supporting Windows 11 and Microsoft 365 environments
Experience with Active Directory, Azure AD, Intune, and endpoint management
Familiarity with network infrastructure (switches, routers, firewalls)
Experience with backup and disaster recovery solutions
Professional certifications such as CompTIA A+, MCSA, or CCNA are a plus


Key Skills


Advanced troubleshooting and analytical problem-solving
Excellent communication and documentation skills
Strong organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset with strong interpersonal skills
Ability to work independently and remain calm under pressure


Why Join OpenTech Alliance?

At OpenTech Alliance, you'll join a collaborative IT team where your technical expertise directly supports business success. We value innovation, teamwork, and continuous learning. You'll have the opportunity to work with modern technologies, improve IT operations, and grow your career while making a real impact across the organization.

Work Environment

This role operates primarily in a professional office environment with occasional work in equipment rooms or workspace installations. Some after-hours support may be required during major incidents, system upgrades, or critical projects.

Interested?

We'd love to hear from you. Apply today and help us build a reliable, secure, and high-performing technology environment for our team.