Director, Experience Design - athenaConnect

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Healthcare organizations depend on interoperability to function—but too often lack clarity, control, and confidence in how their data moves. athenaConnect® addresses this gap by serving as the central hub where athenahealth customers and partners configure integrations, monitor data flow, and make informed decisions about their ecosystem. As athenahealth invests in creating the connections, intelligence, and experiences that unify the healthcare ecosystem, athenaConnect is evolving into a more intelligent, actionable experience—one that turns integration complexity into visibility, insight, and better outcomes. 

We are seeking a Director of Experience Design to take end-to-end ownership of the athenaConnect experience. This leader will define and steward the experience vision and architecture, build and develop a high-performing design team, and be accountable for experience quality across the entire athenaConnect app—including work delivered by product teams beyond their direct span of control. 

This is a role for a design leader who can set direction and drive delivery—shaping long-term vision while ensuring high-quality experiences ship continually, and who invests deeply in growing their team’s capability and impact. You will work in close partnership with Product and Engineering to plan, learn, and iterate quickly in service of real customer and partner value. 

What You’ll Do 

Own the athenaConnect Experience Vision & Architecture 

• Define a unifying experience of vision and architecture that brings together interoperability products and services into one user-friendly platform. 

• Translate industry trends, regulatory shifts, and practice expectations related to healthcare data exchange into user-centered experiences that support critical jobs-to-be-done. 

• Align stakeholders around direction and tradeoffs through clear experience narratives, prototypes, and working examples. 

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Drive Delivery, Learning, and Iteration 

• Ship high-quality experiences continuously, balancing speed with clarity, usability, and trust. 

• Use behavioral analytics, qualitative research, and platform telemetry to establish fast feedback loops and adapt priorities based on real user signals. 

• Apply experimentation deliberately—especially with AI—to learn faster and improve outcomes, not to explore novelty. 

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Build and Grow a High-Impact Design Team 

• Lead and develop a team of 3-5 designers, establishing clear performance standards and providing regular coaching that elevates both craft and business imp