IT Specialist

Company Description

At Wellness Pointe, everyone will receive an exceptional quality of care. The center has expanded into a multifaceted clinic that offers obstetrics, pediatrics, general medicine, family planning, and dentistry. Some of the other services offered by our well qualified staff include education, intervention, and management of the many social issues that impact our community. Everyone is treated in complete confidence. Medicaid, Medicare, and most private health insurance is accepted.

Job Description

(On- Site Position, Longview, TX)

In this role, the Information Technology (IT) Specialist is responsible for analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. An Information Technology Specialist performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets company and user satisfaction. An Information Technology Specialist also provides direction, information, and recommendations regarding network configurations and installations. 

Qualifications

Minimum Requirements

• One year college level course work and MCP (Microsoft Certified Professional) or equivalent
• One year providing end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting, and repairing personal computers in a network environment
• Mental and physical health sufficient to meet the demands of the position
• Requires a valid Texas Driver's License, appropriate driving record and auto
  liability insurance that meets the minimum required by State of Texas statute
• Must be able to adhere to all client related policies and procedures including confidentiality

Essential Functions

• Develops and implements methods of monitoring customer service and receiving feedback from customers including monitoring calls to ensure they are being handled in a professional and efficient manner, performing follow-up calls on completed work orders and compiling reports on customer service feedback surveys
• Monitors and tracks turnaround time for all work orders, interpersonal communication with clients, accuracy of technical assistance provided and proper closure/escalation of calls referred to other areas
• Plans, implements, and monitors the workflow process to escalate support calls
• Assists in daily operation of the help desk, which includes but is not limited to: resolving service requests through hands- on work with PC’s, laptops, printers, handheld devices, servers and all other associated computer peripherals and software
• Provide client support and technical issue resolution via email, phone, and other electronic medium
• Configure software to connect to intranet application servers
• Provide training to clients in the use of system and applications
• Obtain general understanding of OS and application operations related to company offered services
• Identify and correct or advise, on operational issues in client computer systems
• Perform creation of new accounts using company provided software tools
• Carries out other duties as assigned

Required Skills

• Excellent oral and written communication skills with a commitment toward understandable, polite, and friendly customer service
• Technical, analytical and interpersonal skills required
• Ability to assess and respond to urgent issues in a competent manner
• Good organizational skills with the ability to prioritize multiple tasks
• Highly motivated and the ability to work with minimal supervision
• Strong analytical skills with the ability to collaborate and solve problems
• Ability to maintain attendance to support required quality and quantity of work
• Establishes and maintains positive and effective work relationship with co-workers, clients, members, providers, and customers
• Excellent organizational, verbal, and written communication skills
• Maintain confidentiality and comply with Health Insurance Portability Accountability Act (HIPAA)

Physical Requirements

Requires sitting, standing and walking for extensive periods of time.  Requires working under stressful conditions or working irregular hours.  Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment.

The employee frequently is required to reach with hands and arms.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to work with a moderate noise level in the work