Scheduling Assistant - Site Inspection Team

Looking to establish yourself and find that long-term position to secure your future?  

Come build with us at Mad City and kickstart your professional career! 

Mad City Windows & Baths, a proud division of Renuity Home, is looking for organized individuals to join Site Inspection team as a Scheduling Assistant at our Madison, WI Call Center! Team up with us as we continue to grow to be one of the nation’s leading home improvement companies! Not only is Mad City the Midwest’s Top Choice for residential remodel projects, but we are also one of Glassdoor’s Certified Best Places to Work!   

As a Scheduling Assistant on our Site Inspection team, you will assist our customers by providing award-winning service and coordinating with our technicians to measure and inspect their homes prior to installation. Our call center team works with customers in all of our established markets, giving you the opportunity to work with homeowners just down the street or across the country!  

General Duties 

• Scheduling measure/inspection appointments with customers prior to product install date

• Managing inbound and outbound calls in a fast-paced call center environment

• Coordinate many different calendars to best utilize technicians' availability

• Operate within our internal CRM to track appointments and monitor status

What’s in it for You? 

• Competitive hourly pay commensurate with experience and skills

• Spacious newly-expanded call center space! Get away from the drop ceilings and cramped work space! 

• Advancement opportunities available as our Call Center continues to grow 

What Will You Bring? 

• Evening and weekend availability

  • This shift will be on a standard 1pm-9pm schedule with Fridays and Sundays off

• Prior scheduling or dispatch experience preferred

• Prior customer service experience required

• Strong and clear communication skills 

• Exceptional organization skills with attention to detail

• Consistent and reliable performance 

• Ability to multitask and prioritize

• Proficient knowledge of general technology and computer applications  

Benefits & Perks  

• Comprehensive medical, dental, life, and disability insurance tailored to you and your family’s needs  

• Paid parental leave  

• Robust 401(k) retirement savings program  

• Generous paid vacation and holidays (PTO available from day one!)  

• Year-round team events and activities  

Who We Are 

Headquartered out of Madison, WI, Mad City has operated since 1998 to service customers from Wisconsin to Kansas to New York and North Carolina! Our company has expanded operations from just 3 states to 16 states over the last five years and we’re not slowing down! Come be a part of one of the fastest growing companies in the country and begin the next chapter of your career with us! 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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