Senior Manager, Executive Communications

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a dynamic executive communications and storytelling  manager who will drive communications strategies for company executives and initiatives. In this role, you’ll own executive communications for the Global Customer Success Product and Operations team. You’ll drive communication planning and execution for them, collaborating across matrixed stakeholders and teams. You will develop content and resources that establish and reinforce company and executive values, brand, and priorities. You will help promote new initiatives, customer successes, and organizational achievements in compelling, creative ways. You will support event execution with narrative development, executive coaching, and presentation design.  We’re looking for a strategic thinker who can build strong relationships across our company, connect ideas and information from a broad landscape, and get the job done. Key is your ability to lead, work in a rapidly changing environment, apply critical thinking, and take the initiative to drive results.

Key Responsibilities:

• Highly organized and energetic self-starter with at least 10+ years of communications experience

• Proven track record of leading and executing on complex, enterprise-wide and cross-functional communications programs in a fast-paced environment

• Demonstrated ability to shape compelling narratives, engage with leadership and design presentations and content that conveys the messages from the leadership clearly

• Ability to simplify messaging and influence teams and stakeholders at all levels

• Ability to deliver and manage concurrent projects, manage ambiguity, and be flexible in your approach

• Ability to educate stakeholders on communications strategies and influence decision making

• Ability to design and execute employee engagement and executive social programs

• Ability to partner effectively with internal teams and outside agencies to reflect the leader’s voice in internal communications, speechwriting, and media messaging 

• Strong business acumen, critical and strategic thinker and creative problem solver

• Knowledge of the technology/software industry

• Alignment with the Salesforce values of trust, customer success, innovation, equality, and sustainability

Role Requirements:

• Lead communications strategies across multiple portfolios and ensure the effective execution to support business and project goals.

• Understand business priorities, technical processes, and industry trends to write compelling, concise, and audience-relevant communications, and design easy to understand presentations 

• Partner with project teams, business stakeholders, and senior executives to shape initiatives and develop new ideas

• Provide strategic recommendations and creative communications solutions to drive results

• Establish efficient team processes, drive communications best practices, and proactively identify and develop improvements to team operations and methods

• Deliver executive presentations and effectively advocate the value of our communication strategies

• Manage resources across multiple portfolios

• Use metrics and reporting to track results, measure effectiveness, and identify needs

• Be willing to travel < 25% 

• Note: Candidates must be able to show samples of their work.

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