Director, Platform and Customer Solution Engineering

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Position:  Director, Platform and Customer Solution Engineering

Location: San Jose, CA

Goal: Create a Unified Platform experience for all Zscaler users focussed on improving customer experience.Ensure continuous validation of  Zscaler clouds and products to deliver a consistent and seamless experience to users independent of any changes or upgrades happening in the cloud. 

• Customer Continuous validation of customer scenarios.
• Align ZS Product solution to customer’s vision. 
• Provide Early detection and remediation for improved customer experience, potentially caused due to Zscaler and /or non-ZS changes.
• Make Architectural recommendations for the product based on customer use cases for improved customer onboarding experience.
• Provide best practices recommendations for customers to continuously improve their use of our services
• Provide early feedback and enable a continuous feedback loop for engineering and product teams
• Develop tooling and technologies in-house to support identified customer workflows
• Enable Sales team to run early POCs & provide guidance to expedite the sales cycle

Responsibilities/What You’ll Do:

• Run Customer Scenario analysis and end to end Platform Integration simulating customer workflow automation across Zscaler Product portfolio (ZIA, ZCC, ZPA, ZDX, ZWA, 3rd party integrations) :
• Partner with engineering verticals and external teams including but not limited to PM, NOC, and TAM/Support to analyze and document the roadmap in terms of business use case. 
• Implement the identified business use cases for the Top 10 customers across clouds & come up with workflow automation. 
  • Ex: ZIA Workflow - ELA + SIPA 
  • Ex: ZPA - USER_ELA + GRE+ SIPA 
• Provide technical guidance to ensure customer expectations are met w.r.t. ZS Product specifications and give architectural recommendations for the identified gaps. 

Qualifications/Your Background:

• Strong background in computer science, as well as experience with various platforms and technologies. 
•  Good understanding of ZS architecture, and being able to implement and maintain scalable systems that can handle large amounts of data and traffic. 
•  Strong problem-solving skills and be able to troubleshoot and debug complex systems.
•  Experience working on large-scale systems, and have good problem-solving skills. 
• Excellent scripting & automation skills (preferable in Python)
• Should be able to work well in a team environment and who are able to communicate effectively with both technical AND non-technical stakeholders.
• Should be goal driven, takes initiatives and ownerships of tasks. 

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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$221,000—$250,000 USD

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive considerati