National Account Manager, Employee Benefits

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

Employee Benefits National Account Manager is accountable for proactive customer management, education, development, profitable growth and retention of assigned National Account clients.  

Profile Description:

• Crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya’s capabilities that align with appropriate solutions, challenging current communication practices with clients 
• Responsible for leading meetings and creating consultative content for the audience in a strategic and clear manner
• Empowers clients by portraying partnership as an extension of their own team
• Critically analyze and articulate claims trends to employers and brokers.  
• Works directly with peer Operational leaders to problem solve specific issues and to build out best practices
• Supports the build out of the National Account value proposition and service model within the Operations team
• Suggesting best practices and plan updates with brokers and clients by observing process, understanding, and effectiveness of HR
• Leads the finalist presentation preparation and delivery for service model content
• Collaborates and takes ownership within the renewal conversations both internally and externally 
• Effectively delegates action items and expectations with team members to utilize service model capabilities 
• Provides mentorship to colleagues, across the client management organization
• Creates opportunity with client base through investigative questions and actions to deliver thoughtful solutions for new lines, education, and increased participation 
• Recognizes obstacles and adapt quickly and thoughtfully by showcasing Voya’s value story 
• Proven ability to execute a comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, Voya’s value proposition and individual customer’s needs
• Connects actively and consistently in person with brokers and market partners to gain market knowledge and learn current trends to implement into business strategies as well as communicate information with team members.
• Utilizes and seeks market trend information, competitor data, understands technology partners and platforms, and the needs of the client to produce creative and effective content to share with the clients and brokers enhancing the Voya story
• Is a vocal participant in assigned Voya initiatives throughout the year and regularly reports out status to the team
   

Knowledge & Experience:

• National Accounts employee benefit experience or similar client management work required 
• Leads with intent, high profile connections, strategy, consultative, proactive, market facing, practices initiative, confident, delegates, sales presence
• Consultative and proactive approach, owning block of business to align with organizational goals to promote growth from within 
• Creates and executes on defined strategy – uses expertise and knowledge to produce plan of action
• Builds relationships at all levels – confident in ability to deliver with all audiences 
• Uses expertise and persuasion to influence market
• Proven to think strategically and act accordingly
• Flourishes in fast paced environment – competitive, persistent, creative 
• Projects confidence and enthusiasm with internal and external partners
• Dev