Technical Expert, Engine Automation

Technical Expert, Engine Automation

 

Parts and Field Service is now looking for an enthusiastic Technical Expert, Engine Automation to join our skilled team in the United States of America.

 

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

 

What will you be doing?

 

The position is open to experienced applicants, to fully support external and internal customers in the region, as well as various other time zones.

 

This position reports to the General Manager, Marine Technical Services.

 

Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

 

Accountabilities:

 

In this position, you will provide technical support and expertise to ensure the efficient resolution of technical issues and customer inquiries, ensuring efficiency and customer satisfaction, specifically concerning LNG/DF 4-stroke driven installations with Wärtsilä equipment, such as Engine Control systems, Power Management Systems (PMS) and Connectivity devices (HMI, Firewalls, and Servers.

 

For us to be the best match, we expect you to have significant technical experience in reciprocating engine automation, design, repair and upgrading.

 

Duties and Responsibilities:

 

• Processes customer or field service team inquiries covering technical details and service needs. Delivers technical support and troubleshooting to resolve technical issues.
• Supports internal and external customers on site and remotely through specialized technical knowledge of product applications and service procedures.
• Maintains and fosters relationships with customers, suppliers, and subcontractors to ensure high-quality technical support.
• Collaborates with cross-functional teams to enhance service delivery processes and tools, and to enhance product reliability and serviceability.
• Contributes to the development of technical documentation and support materials.
• Contributes to the implementation of technical solutions and improvements in line with customer needs and company objectives, contributing to effective resolution of technical issues and continuous improvement.
• Share technical knowledge and expertise with team members, facilitating professional development.
• Ensures that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
• Continuously seek solutions according to best practices.

 

To be successful in this role, we expect you to have:

 

• Relevant technical education or qualifications as a combination of education and experience.
• 10+ years technical experience in reciprocating engine automation with practical problem-solving skills.
• Expert level experience on medium speed 4-stroke engine automation system and technologies.

 

To be successful in this role, we expect you to deliver on the following:

 

• Business Impact: Play a key role in ensuring the quality and efficiency of technical support across multiple product areas, affecting a wider range of customers.
• Knowledge and Experience: Demonstrate in-depth and broad knowledge of product areas, maintaining expertise to support complex technical issues and guide others.
• Innovation and Change: Encourages innovative ideas for operations efficiency and contribu