Administrative Aide

Division Name: Student Affairs
Department: Dean of Students

Job Summary

This position manages the operations of the Dean of Students (DoS) office and provides support services for the Dean on Duty, Parent/Family Services, and Commencement. The Administrative Aide supervises student clerical and receptionist staff and provides direct support to the Associate Deans, Students’ Attorney, as well as clerical and project support to DoS units. Indirect support is provided to DoS staff, graduate assistants, and student staff through serving as a resource. The Administrative Aide coordinates schedules for multiple programs, people, and committees.

Additional Information

The Dean of Students Office (DoS) includes eight unique units of staff located in three campus buildings. This position is one of two Administrative Aide positions in the central DoS office.
 
http://deanofstudents.illinoisstate.edu/ 

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/ 

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/ 

Salary Rate / Pay Rate

$20.40 - $24.00 per hour

Required Qualifications

1. High school graduation or equivalent.
2. Any one or any combination totaling five years (60 months) from the following categories:
   (a) college course work in business, finance, accounting or a related field:
   - 60 semester hours or an Associate's degree equals one year (12 months)
   - 90 semester hours equals two years (24 months)
   - 120 semester hours or a Bachelor's degree equals three years (36 months)
   - Master's degree or higher equals four years (48 months)
   (b) progressively more responsible general or specialized office experience which included aspects of supervising staff or job function, organizing, and performing duties that lead to knowledge of generally accepted office principles

Preferred Qualifications

1. Knowledge of office and division mission, office structure and staff responsibilities, university resources, student employment procedures, and basic supervision techniques.
2. Knowledge of student crisis/concern resolution resources and ability to discern routine from non-routine student concerns.
3. Receptionist skills.
4. Ability to communicate extremely well both in written and verbal form.
5. Ability to interact effectively and respectfully with diverse populations (e.g., different "customers" - vendors, faculty, parents, and the ISU student community).
6. Knowledge/ability to use the following software: Office365, Internet browsers, Outlook, and ISU student information system.
7. Ability to shift focus frequently and multi-task.

Work Hours

8:00am-4:30pm Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

November 2025

Required Applicant Documents

Resume
Cover Letter
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "A