Corporate Services Supervisor

Position Title:  Corporate Services Supervisor   

 Status: Non-exempt, Full-Time

Budgeted Department Name: Corporate Services

Budgeted Dept Number:

801

Reports To Title:  Group Manager, Customer Care Operations

Hours:  Monday – Friday, On-site

Wage Range: $21.46 - $26.20 per hour plus bonus incentive

 Benefits: Medical, Dental, Vision, stock purchase program, 401k, product discount

 

POSITION PURPOSE

To train, develop, support, and oversee the Corporate Services Team.  Be a point of contact for customers, vendors and employees.  To maintain excellent customer service to all persons and groups both inside and outside the organization. 

 

PRINCIPAL ACCOUNTABILITIES

• Overall management of Corporate Services Team, which includes interviewing, onboarding, termination, and periodic reviews

• Oversees development and training of Corporate Services Team

• Reception desk customer care, to include answering a multi-line phone, directing or assisting callers, assisting home office guests, and acting as a reliable resource for home office staff needs

• Maintain an understanding of the Zumiez organization and its structure, departments, policies, brand elements, and cultural values

• Supports the Executive Liaison as back up support when needed, which may include booking travel, communications, meeting coordination, and board meeting support

• Supports home office event planning team (Employee Relations 885); including ZHOT, Hi-5, Summer Shindig, Holiday Makers Market, and other non-HR related events or meetings.

• Miscellaneous home office assistance on an as-needed basis, to include printing, booking travel, assisting with national event preparations, special mailing requests, etc.

• Home Office communications for general information and updates

• Coordinates employee special events such as blood drives and sample giveaways

• Assists store employee callers with issues and emergency needs

• Manages the relationship with printing company for business cards and letter head

• Supports Customer Care during peak seasons and as needed, with customer tickets and fulfilling sticker request mailings

• Leads a welcoming and friendly culture at the front desk, greeting everyone

• Supports the Facilities Team with emergency drills and participates in CPR training

 

 

 

 

MINIMUM QUALIFICATIONS

• 5 years experience in administrative role preferred

• Solid understanding of Zumiez policies, procedures and operations as it pertains to stores and home office

• Experience in decision making, problem solving and negotiating skills

• Excellent customer service, oral and written communication skills

• Proven record of strong attention to detail and accuracy.  Ability to organize and prioritize multiple tasks; to work in a dynamic, fast paced environment

• Ability to interact effectively with different personality styles; must possess confidence in communication style.  Comfortable interacting with the Executive Team and North American Senior Leadership Team

• Ability to maintain confidence and composure during challenging situations and  urgent needs or requests 

• Event planning experience

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to sit at workstation in an office environment for extended periods of time and work on a PC without limitations

• Ability to move about, sit, bend, and squat in an office environment in order to keep the office organized, access equipment and supplies

 

 

Qualifications