Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Job Purpose:

Assists in formulating and defining systems scope and objectives using research and basic understanding of business systems and industry requirements. Learns to conduct business process analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.

Logistics:

This position is full-time (40 hours/week) Monday – Friday in a typical office environment. This role is located onsite at 4101 Percival Road in Columbia, SC. There is the possibility of a flexible work arrangement once training is complete and performance standards are being met.

What You'll Do:

• Obtain detailed understanding of the major operations and functions in effect within the areas being supported. Review basic system enhancements/upgrades to determine applicability of customer file modification requirements. Follow clearly defined procedures and assist in facilitating timely and accurate updates to reference files based on customer requests.
• Document system problems and assists in their resolution. Review and complete various daily reports to ensure system is performing as expected. Prepare written reports and analysis, including recommendations pertaining to system functionality and testing progress.
• Prepare and review test data, test plans and test matrices for system changes. Develop test matrices to accurately reflect changes and detail expected outcome. Execute test cases and evaluates test results for errors. Report problems through appropriate channels and suggests corrections for a successful implementation.
• Under the guidance of an advanced business analyst or manager, learn to define business requirements, perform tests, and may lead small projects.
• Learn how to prepare and review data for analysis in order to evaluate the activities, performance and systems within a specific area for standards and workflow simplification.
• Communicate with management and departmental personnel to document workflow procedures. Assist in preparing verbal and written communication about business changes with management or other staff members.
• Function as liaison between the operations testers and information systems to facilitate communications. In addition, assists customer testers with issues that arise during projects.

To Qualify for This Position, You'll Need:

Required Education:

• A Bachelor's degree OR 4 years of job-related work experience OR
• An Associate’s degree AND 2 years of job-related work experience.

Required Work Experience:

• None
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