Business Analyst, Starlink Growth

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

BUSINESS ANALYST, STARLINK GROWTH

At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 3M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe.

As a Business Analyst on the Growth Analytics & Automation team, you will be responsible for developing the strategy, key metrics, and processes for assessing the health of Starlink business. You will extract valuable insights from data across all business units and the Starlink network itself. You will work closely with technical and business teams to make customer acquisition as efficient as possible. You will create robust, business-critical automation and take responsibility for metrics that drive program-level decision-making.

RESPONSIBILITIES:

• Define and develop department-level metrics and associated dashboards that quantify the health of our operation and influence change
• Support new market launches, sales & operations planning, product & feature roll-outs, demand generation, and larger cross-functional strategic initiatives
  Conduct analyses that identify issues and opportunities impacting growth, and lead scoping, and manage implementation of changes
• Collaborate effectively across many departments, including Network, Finance, Legal, Production, Supply Chain, Customer Operations to ensure data integrity and accurate reporting
• Document and train internal users and leaders on dashboard and tool usage, assists in troubleshooting
• Engage the SpaceX leadership team with quantitative and qualitative updates on performance and opportunities

BASIC QUALIFICATIONS:

• Bachelor's degree in business, supply chain, management information systems, computer science, engineering, or economics discipline
• Professional or internship experience within growth strategy, business operations, finance, consulting, or go-to-market planning 
• Experience with SQL

PREFERRED SKILLS & EXPERIENCE:

• 1+ years of experience within growth strategy, business operations, finance, consulting, or go-to-market planning
• Start-up, consulting, or other demonstrated experience in high-growth, fast-paced, rapidly changing environment
• Experience with SQL (e.g., advanced joins and basic query optimizations) and creating and managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• Strong project management and self-directed prioritization skills
• Exceptional ability to communicate technical concepts to non-technical audiences at all organizational levels
• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management
• Experience in at least one analytics language (ex. Python, R)
• Advanced understanding of database structures, query optimizations
• Experience working in broadband internet or other consumer product industries

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

COMPENSATION AND BENEFITS:     

Pay Range:

Business Analyst/Level 1: $75,000.00 - $95,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, an