Senior Content Designer

<p>We are TravelPerk: a scaling unicorn valued at <a href="https://www.travelperk.com/blog/how-we-raised-an-additional-115-million-in-our-series-d/" target="_blank">$1.3billion that has raised over $400m</a> since our creation in 2015.</p> <p>Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.</p> <p>Over the past few years, we’ve been named<a href="https://www.saasmag.com/saas-1000-2019/" target="_blank"> the fastest-growing SaaS startup in the world</a> by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We’re revolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.</p> <p>TravelPerk are innovators. During the last year we have welcomed and acquired the likes of <a href="https://techcrunch.com/2021/07/06/travelperk-buys-uk-based-click-travel-in-latest-pandemic-purchase/?guccounter=1&amp;guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAFS8k14SHxA3S5bQr-Nk-hBdouDLprmkws9hGaQ7YYSG1awtDQTfe9LNbU3fAyqJdwXzbLqj_KWURyNkwpKeqGC7JDTWuJvK5xGjOMLp3z97q2hWpBkOkXRO1hRYOGWpfBvVE6J-WVp9gqbzqB0OHJfxDfDGZJkpCiNxGuPOxCNY" target="_blank">Click Travel</a>, <a href="https://www.travelperk.com/press-release/travelperk-anchors-us-foothold-with-nextravel-acquisition/" target="_blank">NexTravel </a>and Albatross to the team. From <a href="https://www.travelperk.com/travel-safety-solution/" target="_blank">TravelCare</a>, to <a href="https://www.travelperk.com/travel-solutions/flexiperk/" target="_blank">FlexiPerk</a> and of course <a href="https://www.travelperk.com/travel-solutions/greenperk/" target="_blank">GreenPerk</a> we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that’s where you come in!</p> <p>If you’re ready to take off with us, keep reading!</p> <p><strong>The Role:</strong></p> <p>We are looking for an experienced content designer to join our team. Content design is at the heart of our design process and you'll be working side-by-side with product designers, product managers, engineers, and user researchers to shape the future of business travel.</p> <p>As a senior, you’ll be leading strategic content improvement projects across your tribe and squads. You're an ideal candidate if you're just as happy supporting the product strategy and setting standards you are crafting clear and concise interface copy and helpful error messages. You’ll do your best work in an environment that requires proactive and independent self-direction as much as collaboration and open communication.</p> <h3><strong>What you will do:</strong></h3> <ul> <li>Be the content lead for your squads and tribe and partner with multidisciplinary teams of product designers, product managers, user researchers, and engineers to build user-centered experiences and content.</li> <li>Distill highly complex problems and technical information into clear, simple, and accessible content that meets the needs of our users.</li> <li>End-to-end user journey and content mapping to understand pain points and define user needs.</li> <li>Build long-term strategic relationships with stakeholders to align on business and user needs.</li> <li>Influence decisions, deal with conflicting priorities, and remove blockers.</li> <li>Take responsibility for content quality, review the work of others to assure quality, and mentor content colleagues on their writing.</li> <li>Be responsible for defining, improving, and implementing efficient processes, collaborative ways of working, and content standards.</li> <li>Proactively gather data and insights to build strong evidence for content decisions and direction.</li> <li>Instigate and facilitate user research to gain a deep understanding of our users and define how our language and content will meet their needs.</li> <li>Lead and facilitate workshops, critiques, and collaboration sessions with stakeholders and peers.</li> <li>Effectively communicate content design decisions and rationale to product and design teams and stakeholders.</li> <li>Be a vocal and visible advocate for content design best practice and the value it brings to both the user and the business.</li> </ul> <h3><strong>What we’re looking for:</strong></h3> <ul> <li>Experience in owning content design projects and strategy for digital products.</li> <li>A proactive problem solver who is comfortable working in a fast-paced product team.</li> <li>A deep understanding of end-to-end journeys and how content is affected within these journeys.</li> <li>Exceptional writing, editing, and proofreading skills.</li> <li>Professional English level with fluent proficiency in English grammar, vocabulary, and familiar with native UK or US English idioms and vernacular.</li> <li>A champion of accessibl