SENIOR CLERK - 64085012

Requisition No: 858236 

Agency: Department of Health

Working Title: SENIOR CLERK - 64085012

 Pay Plan: Career Service

Position Number: 64085012 

Salary:  35,000.00 - $37,000.00 

Posting Closing Date: 08/10/2025 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

Our Mission – To protect, promote and improve the health of all people in Florida through integrated state, county, and   community efforts.

   Our Vision – To be the Healthiest State in the Nation.

   Our Values – Innovation, Collaboration, Accountability, Responsiveness, Excellence (ICARE)

This position is under the direction of the Operations & Management Consultant II – SES (Health Business Office Supervisor) and works in the clinical services area that completes scheduling, registration, and check-in/checkout of clients for FDOH-SJC. This position is part of the Health Business Office that provides support for clinical services.

Scheduling, Registration, Check-In, Reception and Collection of Services

• Register, verify and update client demographic and insurance information in Health Management System (HMS).
• Performs client registration accurately and positively with client.
• Initiates records for new patients per established guidelines and procedures.
• Conducts financial eligibility interview to determine client payer source or sliding fee scale category.
• Within HMS, bills services to client, Medicaid or third-party insurance.
• Processes end of the day credit card reports per established procedures, returns cash drawer with receipts and reports to fiscal office.
• Schedules follow-up appointments as indicated by medical staff.
• Serves as receptionist for incoming and outgoing calls for information, referral, appointments and/or re-routing.
• Serves as check-in receptionist for clients, information, appointments, and referrals.
• Serves as receptionist for confirmation of upcoming appointments.

 

Medical Records

• Responsible for all incoming and outgoing faxes to the Health Business Office and Clinical Operations.
• Attaches confirmation, along with documentation to clinical documents in the HMS for incoming and outgoing faxes.
• Completes proper procedure for processing all faxes.
• Ensures that all the necessary documents are scanned and correctly attached in HMS.

 

Billing and Insurance

• Assists with billing of individuals and insurance companies for services performed.
• Handles collection of fees, co-payments, deductibles and outstanding balances from clients according to established policy and protocols.
• Accounts for and document fees collected according to established policy.

 

Ensures the integrity/confidentiality of all data sets in the program; complies with the information security protocols and procedures (DOHP 50-10); security and privacy of client information is maintained; disclosure of confidential information is released only after proper authorization has been obtained; and information that is exempt from public record disclosure is maintained in a confidential manner.                             

 

Performs other duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of administrative office procedures and practices that include managing files and records
• Knowledge of computer software systems and applications
• Skills in effective interpersonal communication
• Skills in time management
• Skills in the use of Microsoft Office products
• Ability to prepare reports and correspondence, follow instructions and meet deadlines
• Ability to perform basic mathematical calculations
• Ability to use independent judgment and critical thinking
• Ability to gather information to determine appointment needs and make appropriate appointments
• Ability to multitask, be flexible and work with unexpected interruptions
• Ability to utilize HMS