Senior Associate Director, Business Services and Building Access

Department

Booth Facilities 1

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Senior Associate Director role is pivotal in overseeing building services, security systems, and telecommunications processes across Chicago Booth facilities, with a primary focus on operations in Chicago and potential involvement internationally. The position emphasizes leadership, collaboration, mentorship, and strategic process optimization to ensure seamless integration of workflows and exceptional service delivery to faculty, staff, and students. By driving innovation, improving operational efficiencies, and fostering a culture of professional growth, this role plays an integral part in supporting the vision and mission of Chicago Booth.

Responsibilities

• Supervises the automated key control system, overseeing issuance, programming, and tracking of all keys and access badges, both physical and electronic.
• Attends advanced training sessions to deepen expertise in security systems, such as Genetec and Cboard, and assists in developing and implementing system-wide enhancements for optimized workflows. 
• Strengthens collaboration with University representatives on leveraging security systems effectively. 
• Manages telecommunication, domestic and international, and voice communications services for Chicago Booth. Booth Coordinator with Booth departments and the University Telecom Group, Chicago Booth communication (ITS) office, to provide paging technologies, cellular communications, and telecommunication services, including new service and voice mail. 
• Oversees upgrades to phone systems and business center website platform, fostering technological evolution. 
• Organizes, arranges, and delivers required training for end users to best take advantage of telecommunication and voice communication solutions.
• Provides backup for the Senior Associate Director of Building Safety, Security, and Engineering by offering operational support as required.
• Assists in the creation and rollout of building safety protocols and emergency procedures in collaboration with University Police and Safety and Security officials.
• Monitors and optimizes work order processes, including trend analysis, system utilization, and training staff on new work order systems.
• Creates user-friendly procedures to enhance responsiveness and consistency in addressing service requests.
• Streamlines all front desk, mail room, dock and business center operational processes, including access card management and mailroom workflows across Booth, at both Gleacher and Harper.
• Manages the day-to-day general operations , staff members and buildings.
• Manages and generates work orders, ensuring all phone, email and walk-in requests are responded to and resolved in a timely manner.
• Ensures that communication between the front desk, facility directors, and all contractors remains clear, open and continuous.
• Ensures invoices and payments are up-to-date and paid in a timely manner.
• Manages new uniform/replacement uniform ordering.
• Creates, enforces and manages shredding bin pick-up and deliveries.
• Develops and documents detailed training manuals and o