VP, Chief Operating Officer, Administrative

Description

The Vice President, Chief Operating Officer Administrative (VP/COOA) is a senior leadership position responsible for ensuring that the primary care and service line operations at The Wright Center for Community Health (TWCCH) are aligned with the organization’s mission, strategic goals, and integrated group practice model. The VP/COOA will oversee, manage, and coordinate all business operations within TWCCH, working closely with both clinical and administrative leadership. This role will be key in developing and implementing enhanced clinical delivery models supporting innovative care redesign.

The VP/COOA is also accountable for driving operational growth, ensuring fiscal health, and ensuring strict compliance with laws, regulations, grant requirements, and organizational protocols.

The Wright Center utilizes the Entrepreneurial Operating System (EOS) developed by Gino Wickman to drive vision, traction, and organizational health. Success in this position requires a results-driven approach, effective use of EOS principles, and strong leadership skills. The VP/COOA must be able to identify, develop, and manage top talent within the departments under their leadership, guiding teams to be accountable and achieve their highest potential.

While living and demonstrating our Core Values, the Vice President and Chief Clinical Operating Officer Administrative will:

• Advance a performance-based sanctuary culture using trauma-informed leadership skills.
• Enhance customer satisfaction by utilizing feedback from Patient and Employee Satisfaction Surveys.
• Provide oversight and ensure the timely functioning of clinical credentialing and privileging processes.
• To ensure care standardization, update, upgrade, and expand competency training for all clinical support staff across TWCCH locations, with a focus on Practice Manager roles.
• Oversee clinical support staff, behavioral health, and oral health services.
• Support the Executive Management team in achieving organizational goals and milestones through high-impact operational projects and strategic initiatives.
• Ensure HIPAA confidentiality and security measures are maintained during office hours and outside of the office.
• Commit to self-learning by participating in continuing education activities and professional conferences.

PATIENT CARE

• Oversee the delivery of necessary patient visits, including annual well visits, transitions of care, chronic care management, and preventative care.
• Implement and monitor a continuity of care structure for patients and the multidisciplinary care team, ensuring plan execution.
• Communicate the importance of quality, patient/family-centered care as the foundation of operational excellence.
• Guarantee the effective and efficient delivery of all clinical operations and service lines.
• Incorporate patient values and needs into all business activities and operational decisions.
• Collaborate with the management team to enhance compliance, and track and report quality and patient satisfaction metrics.
• Partner with Clinical Quality Performance Management leadership to foster collaboration and knowledge sharing that aligns strategy and improves member experience.

STAFF & LEARNERS

• Enhance team-based care for patients by job-description specific roles and responsibilities that support teamwork, coordination of care, and continuity of patient care for patients and clinical staff
• Ensure support, recognition, and respect for the diversity of our patients and workforce across TWC, assuring equity and inclusion for all.
• Work with Human Resources in developing management and staff training to promote personal growth and job satisfaction within a sanctuary work environment to improve recruitment and retention. Guide employee progress toward achieving personal and organizational goals.
• Develop staff for advanced leadership roles with practice managers and Deputy COO.
• Directly teach/mentor all practice managers to effectively manage staff, improve clinical outcomes, boost staff and patient satisfaction, and collaboratively and effectively work with clinicians to achieve efficiency and effectiveness of overall operations.

INTEGRATION OF WORKFLOW & INFRASTRUCTURE/RESOURCES

• Model the overall philosophy and support for strategic objectives that align with the organizational mission and purpose. 
• Develop and implement improvements in department methods, systems, procedures and resource agencies.
• Possess the ability to organize and manage multiple diverse departments and effectively motivate, inspire, and communicate with individuals and groups.
• Build strategic allianc