Senior Manager, Product Management - Walmart+, Early Engagement

Position Summary...

What you'll do...

About the Team

As a part of Walmart’s Customer Org, you’ll be the voice of our customer. Why? Because Sam Walton founded our company with the belief that the customer is #1. It’s not just a belief, but our way of doing business. With the customer at the forefront, we have the ability to help deliver save both time and money for our customers with incomparable scale.

You’ll leverage the best and latest tools and work with amazing cross-functional teams to develop experiences that continue to transform the industry. Innovating on the world’s biggest stage, you’ll have the privilege of delivering member-centric solutions before they walk in the door, after they purchase, and every step in between. This is that place. This is Walmart.

Walmart+ functions as a startup within the larger Walmart organization – with an awesome group of people building one of the largest membership programs on the planet. As one of the fastest growing functions within the organization - we value individuals who are customer obsessed, data-driven, and have a bias towards action. Your OKRs will be directly tied to the value you provide to our most loyal customers, and we welcome candidates who are up for the challenge. As part of the Walmart+ Product team, your charter will be to build seamless, intuitive, innovative experiences for members who leverage our services across their many needs, and via various channels.

This role sits on the Walmart+ Member Engagement and Retention product team. From the moment a Walmart customer decides to join the Walmart+ membership program, this team drives the curation of a differentiated experience with value infused, nudges benefit usage and next best actions and proactively deploys retention strategies to at-risk members.

This rockstar product manager will join a tight-knit team of like-minded people who have developed a collegial, supportive and collaborative culture. The role’s focus will be on Early Engagement, both the first 30 days in Trial and the first 30 days as a Paid member. This is a critical tenure where onboarding occurs, program loyalty is determined, and long-term habits are made.

Our team is incredibly unique because of the strategic thought leadership opportunities, flat organization and true impact potential. With this role specifically, there is a tremendous opportunity to craft and amplify our early engagement strategy to drive conversion. This role will also have a direct report – elevating the impact potential.

You’ll make an impact by:

• Building benefits at scale that deliver even more value for our members
• Driving membership & behavioral insights and partnering closely with Analytics, Data Science and Walmart+ leadership to continue evolving how we better understand our members
• Manage cross-functional leadership and stakeholder alignment across partner teams including Business, Operations and Marketing
• Managing and executing on a product roadmap by analyzing customer and product data for actionable insights, determining rollout strategy, and managing risks and new opportunities
• Defining vision and strategies for your product, using domain expertise, internal and external best practices, identifying market opportunities, and building business cases
• Leading and delivering on key cross-functional projects that span across multiple teams within the organization
• Building collaborative relationships with key partners by driving priorities aligned to OKRs, communicating and prioritizing product roadmaps, and gaining buy-in from executive leadership