WORKPLACE AMBASSADOR / OFFICE COORDINATOR

Salary:  $58000-$62500 / year

 

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

 

Workplace Ambassador / Office Coordinator

 

What You'll Do:

• Serve as the primary point of contact: Greet all visitors and employees with a warm welcome, providing high-level internal and external customer support with efficiency and a positive attitude.
• Manage Meeting & Event Logistics: Collaborate closely with the on-site associates to plan, coordinate, and execute all aspects of meetings and events. This includes supporting with catering services, arranging meeting setups, addressing special requests, and providing end-to-end support from administrative tasks and catering orders to setup and breakdown, ensuring a seamless experience for all attendees.
• Maintain a Functional Workspace: Work closely with building management and the hard services team to schedule preventative maintenance and address general office repairs, proactively entering and following up on work orders.
• Elevate the Office Environment: Ensure the cleanliness and organization of all office spaces, including open work areas, conference rooms, the lobby, and the kitchen. This includes setting up and breaking down catering for events.
• Be a Local Expert: Speak confidently and knowledgeably about the office, building, surrounding areas, transportation options, local restaurants, and other points of interest to assist visitors and employees.
• Communicate Effectively: Maintain clear, accurate, and timely communication with peers, leadership, and other departments, both verbally and in writing, ensuring everyone is informed of relevant business activities and updates.
• Liaise with Vendors: Serve as a point of contact for external vendors and service providers as needed.
• Manage Space & Amenities: Effectively address space and amenity-related issues to ensure an elevated agency experience, utilizing tools like EMS, Service Now or other space management systems. Proactively manage kitchen stock, dishwasher cycles, and amenity inventory.
• Drive Continuous Improvement: Observe floor operations and user behaviors, proactively suggesting strategic changes to enhance the overall experience of the operation.

What You'll Bring:

• A genuine passion for hospitality and a commitment to delivering memorable experiences in each interaction.
• Proven ability to thrive under pressure, effectively prioritize tasks, and manage multiple responsibilities simultaneously while engaging with visitors in a public setting.
• Exceptional listening and communication skills.
• Proficiency in basic computer skills and familiarity with office technology and equipment.
• Punctuality, dependability, and a strong dedication to achieving operational excellence with meticulous attention to detail.
• Discretion, ethical conduct, and a commitment to maintaining a high degree of confidentiality.
• A consistently professional demeanor with a proactive mindset to take ownership and responsibility.
• 2-3 years of experience in a client service or reception role within a hospitality or corporate environment.
• Catering set-up knowledge and SERV Safe certification are preferred.
• Proactive, timely, and clear communication skills, especially in alerting the team to changes and needs.
• Experience working with space management tools.

Key Competencies:

• Hospitality Focus
• Composure Under Pressure
• Excellent Communication
• Technical Aptitude
• Attention to Detail
• Integrity and Confidentiality
• Professionalism and Ownership
• Customer Service Experience

 

If you are a dedicated and enthusiastic individual looking to contribute to a dynamic and professional environment, we encourage you to apply!
 

Apply to Compass Group today!