People Support Associate

Title: People Support Associate

Employment Type: Full-Time  

Hourly rate: $23.00 - $24.00/hr 

Location: Remote

Shift: Monday- Friday 9:00am – 6:00pm Eastern Time (1-hour unpaid lunch)

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k 

About DocGo: 
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.  

Position Overview:

We are looking for a customer service-oriented People Support Associate to provide administrative support for the people's department by engaging with DocGo employees in an efficient, expeditious, and accurate manner. You will be considered as the department’s front-line support, and you will provide collaborative service for the Human Resources employee support ticketing platform. The goal is to make sure that internal customer value is maintained to the standards set forth by the company.

Essential Duties and Responsibilities:

• Providing first level contact and convey resolutions to customer issues on behalf of DocGo’s Human Resources, Talent Acquisition, Extended Workforce, Payroll & Benefits departments

• Responds to queries received in employee support desk via email within 24 hours

• Properly escalating unresolved queries to the next level of support within the department within the support desk platform

• Tracking, routing, and redirecting problems to correct resources within the organization

• Update employee data and produce activity reports within the department’s employee support desk

• Walk employees through problem solving process utilizing templates and resources

• Follow up with employees, provide feedback and see problems through to resolution

• Adhering to our department’s digital file system, sort and alphabetize files, scan documents, and create new files within the appropriate naming convention, and storage within each employee’s personnel folder

• Perform quality checks to ensure all uploaded personnel documents are validated

•  Ensure all employee documents are sorted and stored properly (by alphabet٫ content٫ dates٫ significance, separate folders, etc.)

•  Review incoming documents to be filed, audit for completion and file within our designated file

• Abide by corporate policies and confidentiality dictations to safeguard data

• management repository

•  Create and manage records with new documents in personnel files

• Utilize excellent customer service skills and exceed employees’ expectations

• Ensure proper recording, documentation, and closure

• Recommend procedure modifications or improvements for employee support desk

• Preserve and grow your knowledge of support desk procedures, features, and services

Required Education & Experience:

• High School Diploma or Equivalent

• Proven working experience in providing employee support or Human Resources administrative services

• Working knowledge of support desk software, employee databases,