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SFLC Contingent - Technical Trainer / User Support Specialist
Resource MetrixUnited Statesfull_timeVerifiedPosted 28 Jan 2026
💰 $115,000/yr($85,000/yr – $115,000/yr)
About the role
Benefits:
Job Description – Creates training curricula, user guides, and support materials; conducts live and virtual training sessions; and supports tool adoption and troubleshooting.
Responsibilities – - Develop training plans and user guides.
- Deliver training on new automations and data tools.
- Provide post-rollout support and feedback loops.
- Ensure all materials meet Section 508 compliance.
- Track proficiency per PRS.
Qualifications – Required: 3+ years technical training experience; strong documentation and 508 accessibility testing knowledge; familiarity with DHS/USCG IT security.
Mission Statement
Our mission is to deliver elite management and technology consulting services that empower our federal agency clients to achieve their most complex and mission-critical objectives. We specialize in assembling highly specialized teams of subject matter experts, analysts, and technical specialists with direct experience supporting federal programs—operations and technology.
Founded in 2010 with multi-million dollar value, 150+ employee alumni and a proven track record, we bring deep expertise in administrative management, custom software development, facilities support, aviation operations, and secure telecommunications.
We exist to serve our clients with precision, agility, and integrity—delivering solutions that drive measurable impact across government operations.
- Bonus based on performance
- Competitive salary
- Paid time off
Job Description – Creates training curricula, user guides, and support materials; conducts live and virtual training sessions; and supports tool adoption and troubleshooting.
Responsibilities – - Develop training plans and user guides.
- Deliver training on new automations and data tools.
- Provide post-rollout support and feedback loops.
- Ensure all materials meet Section 508 compliance.
- Track proficiency per PRS.
Qualifications – Required: 3+ years technical training experience; strong documentation and 508 accessibility testing knowledge; familiarity with DHS/USCG IT security.
Flexible work from home options available.
Compensation: $85,000.00 - $115,000.00 per yearMission Statement
Our mission is to deliver elite management and technology consulting services that empower our federal agency clients to achieve their most complex and mission-critical objectives. We specialize in assembling highly specialized teams of subject matter experts, analysts, and technical specialists with direct experience supporting federal programs—operations and technology.
Founded in 2010 with multi-million dollar value, 150+ employee alumni and a proven track record, we bring deep expertise in administrative management, custom software development, facilities support, aviation operations, and secure telecommunications.
We exist to serve our clients with precision, agility, and integrity—delivering solutions that drive measurable impact across government operations.
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