Lead Inside Sales Campaign Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Department Summary

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.

Mission – To redefine and drive excellence in the specialty pharmacy market by taking a people-centered approach that supports better outcomes for all stakeholders.

Vision – To be the preferred partner for delivering innovative solutions in the most complex therapeutic areas. To collaborate with our healthcare partners to streamline the path to adoption and product access, supporting patients on their path to better health with optimism and empathy.

Position Description 

McKesson is seeking a Lead Inside Sales Campaign Specialist.

The Lead Inside Sales Campaign Specialist (LCS) role is a position responsible for supporting prospecting activities and managing customer account relationships and in a defined territory and will act as team lead to drive collaboration and productivity. The LCS leads her/his Campaign Specialist team to share best practices to enhance skills of others, improve and increase leadership/mentor skills.

The LCS and team will educate current and prospective clients and drive adoption of Biologics’ value-added services that will enhance customer efficiencies, while driving increased referrals to Biologics. Along with business development responsibilities, the LCS is a critical role within the Provider Sales Organization of Biologics that is responsible for managing potential services issues affecting providers and patients so that exceptional customer service is delivered and, as a result, referrals grow. As key contact for Healthcare Providers (HCPs), the LCS reduces the workload of those within the pharmacy operations and on the Provider Sales Team by responding to customer inquiries and promoting repeat referrals.

The LCS will develop and support the relationship between Biologics and the individual customer at multiple levels; including prescribers, nurses, and pharmacy staff, assisting the customer in maximizing the various Biologics products and services they currently use and working with the customer to identify areas of need where additional solutions may enhance patient care. This will also entail developing and maintaining a productive working relationship with all pertinent internal departments/teams as well as ensuring all internal stakeholders are working in conjunction with each other to meet the overall agreed upon goals and strategies for the customer.

The LCS is responsible for maintaining communication with key customers by developing close business relationships to sustain valued partnerships, monitoring market conditions while remaining alert to opportunities and to ensure on-going account servicing in a manner that maximizes customer satisfaction while favorably positioning Biologics as the market leader for oncology or rare specialty pharmacy needs.

This person works collaboratively with the field-based sales, sales support, and operational teams to ensure the smooth transition of a pharmacy prescriber target to a long-term pharmacy client. This individual will have working knowledge of the entire range of pharmacy services. They are motivated by working in a team environment for the collaborative achievement of sales goals. This person will exhibit strong phone etiquette skills and complete a significant volume of impactful customer engagement activities daily.

The LCS is responsible for the office staff education, problem resolution and overall customer satisfaction. He or she is comfortable with managing multiple priorities in a fast-paced environment. Driven to provide customer satisfaction, deepen engagement, and promote client loyalty. The ideal candidate is passionate about delivering exceptional customer service and does so while promoting McKesson’s ICARE and ILEAD principles both internally and externally.

Key Responsibilities

1. Business Development, Client Retention and Growth = 45%

Successfully manages an assigned s