Senior Technical Trainer-Data Analytics

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

• Create and deliver technical training courses for ServiceNow employees across all teams and levels (intern to executive) in the use of our Analytics products and services.  
• Drive more effective and sustained usage throughout our portfolio. 
• Proactively identify gaps in the learning experience and the users that could benefit from direct training. 
• Convert technical content into relatable, engaging stories that resonate with a variety of audiences and inspire.  
• Conduct training sessions via ILT, VILT and recorded formats 
• Track and report on key metrics on adoption with a focus on HOW users increase the value of the outcomes from using our Data & Analytics assets, dashboards, and insights. 

Qualifications

• Experience learning highly technical products using existing documentation and team resources. 
• Prior experience in enterprise analytics, which includes dashboards/BI tools and enabling data-driven decision making at scale. 
• Exceptional verbal and written communication skills, including virtual/online presentation of multi-day classes and multiple classes per day 
• Hands-on experience with data visualization tools, such as Power BI and Tableau. 
• High level of flexibility, creativity, dependability, and speed of delivery. Bias towards action 
• 5+ years of experience in a technical training environment required; some instructional design experience preferred. 
• Advanced to expert working knowledge of MS Office applications, including Word, Excel, and PowerPoint  
• A working knowledge of learning technologies such as Camtasia, SnagIt, design tools, LMS and web conferencing applications 

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For positions in the Bay Area, we offer a base pay of $98,100 - $161,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

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