Manager of Student Financial Services

At the University of Maine at Farmington, we know that “behind the scenes” is where the magic happens.  We're seeking a Manager of Student Financial Services who is as personable as they are precise.  This isn't just about spreadsheets and regulations - though you will certainly be an expert a those - it's about leading the Merrill Center team with a smile and making complex financial processes feel manageable for our students and their families.

As a key leader on our campus, you'll be the “go-to” person for Financial Aid, Student Records, and Billing.  You will lead a dedicated staff by being a mentor and a teammate, ensuring our operations run like clockwork while maintaining a culture of empathy and high-level service. If you are a collaborative professional with a passion for operational accuracy and supporting student success, we invite you to apply!
 

Typical hiring range for this position is $48,000 - $54,000 commensurate with qualifications and experience. 

Key Responsibilities

Financial Aid & Student Accounts Management

• Administer with Accuracy: Manage federal, state, and institutional aid programs, including verification, awarding, and R2T4 calculations.
• Oversee Billing: Ensure accuracy in student billing, third-party payments, and the processing of outside scholarships.
• Coordinate Special Programs: Manage merit aid, tuition pledges, and veteran/waiver programs.
• Student Outreach: Oversee payment plans, transcript holds, and supportive outreach for past-due accounts.

Operational Leadership & Team Mentorship

• Lead the Merrill Center: Direct daily operations to ensure warm, helpful, and efficient front-line service delivery.
• Coach Your Team: Supervise, train, and evaluate staff, acting as a mentor who coaches them towards success.
• Solve the Hard Stuff: Step in as the primary escalation point and calm voice for complex student or family inquiries.
• Stay Connected: Maintain the Merrill Center's web content and internal procedures to ensure the team has the right tools to succeed.

Records, Compliance & Administration

• Keep Life Organized: Oversee enrollment changes (add/drips, withdrawals) to ensure student records are pristine.
• Bridge the Gap: Act as the friendly, professional liaison with the UMS Systems Office and external funding agencies.
• Manage Resources: Reconcile operating budgets for the department, treating University resources with care.
• Ensure Integrity: Maintain compliance with the Department of Defense MOU and all other federal and state financial aid regulations.

 

Complete Job Description

 

Required Qualifications:

• Education: Bachelor's degree
• Experience: 3-5 years of progressively responsible experience in financial aid, student accounts, student records, or a related field.
• Leadership: Minimum of 3 years of supervisory experience.
• Technical Knowledge: A strong understanding of financial aid administration and student account processes.

Preferred Qualifications:

• Deep knowledge of federal and state financial aid regulations.
• Experience working in a public higher education environment.

Who You Are: Core Competencies:

We are looking for a leader who embodies these essential qualities for our team:

• Teamwork: You have a demonstrated collaborative work style and thrive in a partnership-driven environment.
• Planning and Organizing: You can manage multiple priorities and deadlines effectively without losing sight of the details.
• Communication: You possess strong interpersonal, written, verbal, and customer service skills - you “speak human”.
• Problem-Solving and Decision Making: You can interpret complex regulations and make sound, ethical decisions with sharp attention to detail.
• Adaptability: You respond positively and effectively to change, maintaining a steady hand as policies or systems evolve.
• Analytical and Organizational Skills: You enjoy diving into the data and have the skills to keep complex systems running smoothly