Jobs and Careers
UN
Customer Service Representatives
University of UtahSalt Lake City, United Statespart_timeVerifiedPosted 29 May 2026
About the role
Details
Open Date
05/29/2026
Requisition Number
PRN17113N
Job Title
Customer Service Representatives
Working Title
Customer Service Representative
Career Progression Track
S00
Track Level
S2 - Intermediate
FLSA Code
Nonexempt
Patient Sensitive Job Code?
No
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
15
Full Time or Part Time?
Part Time
Shift
Evening
Work Schedule Summary
Weekday evenings 4 PM – 10 PM, with possible Saturdays shifts (9 AM – 5 PM)
Is this a work study job?
No
VP Area
Academic Affairs
Department
02198 - Finance & Ops
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
16.00
Close Date
06/24/2026
Priority Review Date (Note - Posting may close at any time)
06/10/2026
Job Summary
Customer Service Representatives
This position provides data-entry, customer service and basic classroom technology support for Continuing Education. Primary duties include proactive internal and external customer service and data-entry. Must be available at least two Saturdays per month between the hours of 9 AM – 5 PM, in addition to regularly scheduled weekday evening shifts.
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
Customer Service Representative, II
Opening Procedures:
• Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture
• Note and keep record of classroom and technology issues
Duties:
• Assist students and instructors with printing, copying, and audio/video equipment
• Answer questions regarding Continuing Education and the university via telephone or in-person
• Check on classes in session and provide assistance as needed
• Enroll students in requested courses via PeopleSoft and the university intranet
• Maintain and resupply inventory in classrooms and print rooms
• Assist other departments within Continuing Education as requested
• Other duties as assigned
Closing Procedures:
• Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs
• Turn off lights and lock computer labs
• Sweep building for students before exiting building and ensuring exterior doors are
locked
This job description is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications required of employees assigned
to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.
High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.
• Set up classrooms for instructors’ needs and clean whiteboards/spot check furniture
• Note and keep record of classroom and technology issues
Duties:
• Assist students and instructors with printing, copying, and audio/video equipment
• Answer questions regarding Continuing Education and the university via telephone or in-person
• Check on classes in session and provide assistance as needed
• Enroll students in requested courses via PeopleSoft and the university intranet
• Maintain and resupply inventory in classrooms and print rooms
• Assist other departments within Continuing Education as requested
• Other duties as assigned
Closing Procedures:
• Check all classrooms as needed, rearrange seating, erase whiteboards, and clean desks/chairs
• Turn off lights and lock computer labs
• Sweep building for students before exiting building and ensuring exterior doors are
locked
This job description is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications required of employees assigned
to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking, bending, reaching overhead.
High school diploma or equivalency required. The successful applicant will demonstrate a commitment to providing excellent customer service and must have at least one year of customer service experience. A working knowledge of computers and experience answering phones is required. Applicant must demonstrate genuine and effective human relations and communication skills.
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Customer Service Representative, II: Requires at least 1 year of related experience.
Preferences
Basic experience troubleshooting computer and A/V (audio/visual) equipment for
common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.
Special Instructions Summary
Additional Information
common issues. Experience with Microsoft Office, Salesforce, Peoplesoft and/or ability to learn new software easily.
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retireme
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