Customer Advocacy Specialist

*This is a hybrid position requiring 3-days a week in office at our Belmont, CA location*

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. 

This is where you and your skills come in. We’re currently looking for: a Customer Advocacy Specialist. This role is critical as we build out our world-class customer advocacy team. Our team is responsible for identifying, engaging with and leveraging RingCentral customer advocates to help them move through the customer journey to influence bookings, deepen loyalty, and grow brand awareness. We make our customers heroes and the center of everything we do. This position is directly associated with influencing revenue, building compelling advocacy relationships and assets, and contributing to our customers’ overall success.

This role is highly visible and cross-functional, requiring regular communication with RingCentral’s marketing, sales leadership, sales reps, and customer success manager teams. This individual must be team oriented, have a ‘can do’ attitude, and be comfortable working in a fast paced, team-oriented environment. 

Your responsibilities will include:

• Working closely with RingCentral’s customer-facing teams to identify customer advocates

• Building and nurturing relationships with customers and internal stakeholders including customer success, sales, marketing, and product teams

• Innovating how customers are involved in RingCentral’s priority programs such as brand campaigns, product launches, media and events

• Managing high-touch relationships with customer advocates and strategic customer executives to develop and deliver mutually beneficial advocacy plans across storytelling, media pitches, and events where required

• Partnering with cross functional teams on media pitches, advertising, blogs, and speaking engagements

• Identifying and taking on ad hoc strategic projects in alignment with overall business objectives
   

To succeed in this role you must have experience and strengths in:

• Bachelor’s degree and 1+ years experience in the technology industry in a customer advocacy, brand storytelling, or customer-facing marketing role

• Customer-first mentality—including being able to identify, craft and articulate the value propositions of the program to customers

• Demonstrated success delivering revenue-generating and impactful customer advocacy programs

• Proven track record working effectively with executive-level customers and internal stakeholders to build strong relationships

• Experience working directly with customers of all levels, with particular emphasis on executive relationships related to customer advisory boards/councils, executive sponsorship programs and user groups

• Clear understanding of how your work aligns to marketing, sales and communications priorities

• Highly organized and efficient with strong project management skills and operational discipline

• Aptitude for identifying, nurturing, and leveraging customer advocates

• Excellent collaboration skills, self-motivated and willing to take initiative

• Ability to multitask, prioritize, and problem solve in a fast-paced environment

• Strong team player who can also work independently with minimal supervision

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy