Job Description Summary

We are seeking a dynamic and results-oriented Transformation leader to drive strategic improvements across Grid Automation North America. This leader will assess and optimize our existing Project Management Office (PMO), elevate Services as a competitive differentiator, and establish repeatable, scalable processes that align with our growth strategy. The ideal candidate brings deep experience in operational excellence, service enablement, and cross-functional leadership in a matrixed, technically complex environment.

Job Description

Key Responsibilities:

Transformation & Operational Excellence

• Evaluate and optimize existing Operations structures, workflows, and governance practices to enhance efficiency and cross-functional execution.
• Identify and implement enterprise-wide process improvements using LEAN, Six Sigma, and data-driven methodologies.
• Drive development and continuous improvement of business processes, focusing on scalability, speed, and quality.

Sales Enablement through Services

• Reimagine the Service function as a key sales differentiator by defining clear value propositions, SLAs, and success metrics.
• Collaborate with sales leadership to align Services with go-to-market strategies and elevate customer confidence in delivery.
• Build a Services matrix to define standard work through the clarification of roles & responsibilities, capabilities, delivery tiers, and resource requirements to support customer needs.
• Build standard work templates to support resource and project planning and ensure safe and repeatable Service delivery.

Customer Experience & Loyalty

• Lead customer satisfaction and loyalty initiatives, including VOC (Voice of the Customer), TNPS, and root-cause analysis to identify actionable improvements.
• Create a framework for customer intimacy through feedback loops, personalized engagement, and performance transparency.

Forecasting & Strategic Planning

• Partner with Commercial and Operations teams to align orders forecasting with service and resource capacity planning.
• Establish tools and cadences to improve forecast accuracy and proactively resolve delivery gaps.

Program & Portfolio Management

• Lead region-wide Operations initiatives and programs with a focus on outcomes, risk mitigation, and stakeholder alignment.
• Provide executive-level visibility into Operational performance through real-time dashboards, KPIs, and predictive analytics.

Leadership & Culture

• Foster a culture of continuous improvement, accountability, and high performance.
• Serve as a cross-functional leader bridging Project Engineering, Commercial, Service, and Operations to drive cohesive execution.

Required Qualifications:

• 10+ years of experience in transformation, program management, or operational leadership in industrial, energy, or automation sectors.
• Proven success in optimizing PMOs, scaling operations, and delivering service as a competitive advantage.
• Strong background in grid automation, energy systems, or high-tech/regulated industries.
• Experience with sales forecasting, resource modeling, and services planning.
• Demonstrated expertise in Six Sigma, LEAN, and Agile methodologies.
• Strong executive communication and stakeholder engagement capabilities.

Preferred Qualifications:

• PMP or PgMP Certification
• Six Sigma Black Belt or Master Black Belt
• Background in utility software, SCADA, or control systems
• Experience with global teams and complex supply chain/logistics environments

**For US Based Candidates**

The base pay range for this position is 154,800.00-206,000.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This role is also eligible for a 15% variable incentive bonus. This posting is expected to close on 8/8/25.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching