Sr. CX Business Analyst

Alternate Locations: Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

 

 Work Arrangement:

Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 74939

 

The Role at a Glance

Lincoln’s Customer Experience team is looking for a Sr. Business Analyst to help drive strategic goals for our retirement plan services customers as they engage with our secure websites and mobile app. In this role, you will support the product owner in representing business and customer needs to the development team. You will use your in-depth knowledge of the product and business processes to help define acceptance criteria on user stories, performing additional research and analysis when needed to ensure user stories and acceptance criteria appropriately reflect business processes. You will also support ongoing testing by ensuring necessary test data is available and may help the Product Owner review completed stories against the acceptance criteria and definition of done.

What you'll be doing

·    Supports the Product Owner in breaking Features into User Stories and/or adding User Stories to the backlog based on feedback/production support needs
·    Supports the product owner in defining user story acceptance criteria, particularly when complex business processes are involved
·    Accept stories as “done” based on pre-defined acceptance criteria and definition of done, on behalf of the Product Owner, if needed
·    Provide functional expertise and identify situations where specific subject matter expertise is needed from additional BAs or business SMEs
·    Supports the product owners in collaborating with other teams and leadership to ensure team strategy aligns with overall product vision
·    Partner with the product owner throughout product delivery to refine and deliver User Stories and Acceptance Criteria

What we’re looking for

Must-haves:
·    5+ plus years of experience in business analysis; project management skills including, critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines 
·    4 Year/bachelor’s degree or equivalent work experience (4+ years of experience in retirement services industry)
·    Ability to define problems, analyze complex information, collect data, establish facts, and draw valid conclusions and solutions
·    Strong collaborator and communicator

Nice-to-haves:  
·    Experience working on customer-facing digital solutions
·    Understanding of Agile methodologies

Application Deadline

Applications for this position will be accepted through August 29th, 2025, subject to earlier closure due to applicant volume

 

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

 

The pay range for this position is $93,300 - $169,700 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees.  In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and b