Operational Technology Group Manager

Description

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Operational Technology Group Manager to join our team.

Operational Technology Group Manager Essential Duties and Responsibilities:

• Supervise and support Operational Technology personnel, ensuring efficient scheduling, task completion, and quality service delivery.
• Serve as the primary point of contact for Operational Technology personnel, providing guidance, mentorship, and performance feedback.
• Act as the point of contact of escalation for OT project execution or technology-related concerns, resolving issues promptly and effectively.
• Take ownership of OT project challenges, collaborating with internal teams and stakeholders to drive resolution.
• Assist in developing and implementing standard operating procedures to improve efficiency and service quality.
• Align team efforts with company objectives.
• Monitor team performance metrics, identify areas for improvement, and coordinate appropriate training and development efforts.
• Communicate effectively with customers, addressing concerns and ensuring satisfaction with service execution.
• Resource planning, including workforce utilization and equipment needs.
• Create processes/procedures to allow the Operational Technology services team to effectively support our installed base customers.
• Support new lifecycle service rollouts and initiatives.
• Ensure adherence to safety protocols and company policies.
• Support services and product sales and marketing efforts.
• Support Systems Solutions business unit planning process.
• Collaborate with sales management and other business units.

Competencies:

Communication

• Communicates clearly and concisely in routine and complex situations. 
• Tailors communication style to audience and context; facilitates discussions and encourages feedback. 
• Manages difficult or crucial conversations professionally.

Decision Making

• Makes sound, timely decisions in both routine and moderately complex scenarios. 
• Balances multiple viewpoints and considers longer-term impacts when solving problems. 

Directing Work

• Prioritizes and delegates work effectively to meet team objectives. 
• Balances workload, monitors progress and ensures resources are used efficiently. 

Developing & Optimizing Talent

• Provides coaching, mentorship, and performance feedback to team members.
• Implements effective talent development programs to enhance individual and team performance. 
• Supports recruiting, onboarding, training, and performance management.

Motivating & Inspiring

• Shares organizational vision and goals to motivate team members. 
• Creates a positive, inclusive, and accountable team environment.
• Encourage contributions and recognize achievements.

Strategic Planning & Alignment

• Understands and aligns team objectives with organizational strategy. 
• Participates in strategic planning discussions and contributes to departmental goals.

Customer Focus & Informing

• Communicate effectively with customers, peers, and employees.
• Ensure concerns are addressed quickly and service delivery meets expectations.

Planning, Organizing & Resource Management

• Plans and organizes work to ensure efficient operations and project execution.
• Assists in budgeting and forecasting; tracks expenses and manages resources responsibly. 
• Monitors and controls resources to achieve operational efficiency.

Learning Agility & Developing Capability

• Demonstrates adaptability, continuous learning, and openness to new approaches.
• Supports development of both personal capability and overall organizational capability.

Achieving Results

• Drives team performance to achieve defined goals and quality standards.
• Maintains accountability for meeting deadlines, deliverables, and service expectations.

Requirements

Operational Technology Group Manager Education and Experience Qualifications:

• B.S. Degree in Engineering or equivalent desired.
• 10+ years in an engineering field desired.
• 5+ years of engineering group management or project management experience a plus.
• Excellent interpersonal and verbal communication skills and proven ability to lead a team of high