At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Cleveland, Ohio, United States, Horsham, Pennsylvania, United States of America, New York, New York, United States, Philadelphia, Pennsylvania, United States, Titusville, New Jersey, United States of America

Job Description:

Our expertise in innovative pharmaceuticals comes from patients, whose insights drive our science-based advances. Visionaries like you work on teams to save lives by developing the medicines of the future.

Our Pulmonary Hypertension team is dedicated to transforming this disease into a long-term manageable condition. Bringing your passion for health to this team will help discover and develop effective treatments to help patients live their best lives. Join us as we develop treatments, find cures, and forge a path from bench to life while supporting patients every step of the way.

For more information, visit https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine is currently recruiting for a Senior Key Customer Engagement Manager (Sr. KCEM). This role is field-based and will report directly to the Head of PH Customer Engagement & Access Marketing. The Northeast Sr. KCEM role will cover major metropolitan markets in north-east OH, PA, NJ, NY and New England.

The Sr. Key Customer Engagement Manager (Sr. KCEM) is a critical customer-facing commercial role responsible for the identification and cultivation of relationships with both key and emerging opinion leaders as well as the development of national speaking faculty. The Sr. KCEM role is a member of the U.S. PAH marketing team and will coordinate closely with other field-based and home office teams. The Sr. KCEM role will be expected to identify regional engagement opportunities, generate insights to shape brand strategy, and partner cross functionally to further brand priorities within an assigned geography.

Key Responsibilities:

• Develop and maintain relationships with current and future industry experts, including Key and Emerging Opinion Leaders, Advanced Practice Providers (APP), and National Speaker Faculty.
• Develop structured internal engagement strategy plans to be leveraged for potential KOL engagements aligned to business plans and brand strategy.
• Identify, organize and manage KOL activities and regional events to support the execution of the PAH KOL engagement strategy.
• Identify and vet promotional speakers while also ensuring appropriate delivery of content by speaking faculty.
• Demonstrate excellence in compliant customer-facing stakeholder collaboration across assigned Local Healthcare teams.

• Collect and share key customer insights with the internal cross-functional team to inform development of impactful brand strategy.

• Support the execution of fee-for-service activities (i.e., advisory boards) and congress sponsorships, along with tactical marketing initiatives, to enhance professional education and align with brand strategic priorities.

• Follow strict adherence to compliance regulations, internal policies, and standards.

Qualifications

Education:

B.A./B.S. required; MBA or other related advanced degree is preferred.

Experience and Skills

Required:

• A minimum of 8 years of experience in the pharmaceutical or healthcare industry is required, including at least 2 years in a Thought Leader Liaison, KOL development, marketing, or a similar position focused on strategy development. Candidates should demonstrate a successful track record in formulating, implementing, and assessing strategic initiatives that enhance organizational success.
• Experience developing and executing regional key customer engagement strategies along with strong relationship management capabilities.
• Experience managing multiple demands and priorit