Global Head of Digital Factory Solutions Go-to-Market

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Global Head of Digital Factory Solutions Go-to-Market

The Global Head of Digital Factory Solutions Go-to-Market is a strategic role that partners with ServiceNow’s customer-centric industry transformation sales teams, as well as other key functions across the company (e.g., marketing, product, customer success, implementation partners), to accelerate the growth of verticalized industry solutions focused on factory and industrial operations. This individual will closely align with our OT sales and product teams to seed and develop strategic opportunities that drive growth within our manufacturing customer base.

They will serve as the thought leader and subject matter expert for “ServiceNow in the Factory,” supporting account teams, marketing, partners, and product groups to design, develop, market, and sell ServiceNow’s Digital Factory solutions. These solutions aim to deliver real value by improving productivity and quality for our manufacturing customers.

The Ideal Candidate Brings a Powerful Combination of:

• Manufacturing industry experience, acquired from working within a manufacturer (preferably supporting manufacturing, supply chain, or quality operations)

• Working knowledge of how technology, particularly AI, can and should be leveraged to drive transformational change within a factory environment

• Customer-facing experience in selling and delivering consulting services

• Go-to-Market experience in an enterprise software company

This role will also align closely with our core and solution sales account teams in the Manufacturing vertical to develop strategic opportunities based on ServiceNow’s Manufacturing Digital Factory industry solution. The successful candidate will build trusted relationships with customer and partner executives, collaborate with sales leaders, and contribute significantly to revenue growth in our manufacturing accounts globally.

Key Areas of Responsibility:

1. Customer-Focused Pipeline Development:
   Act as the industry expert for the Digital Factory solution by engaging with executives and senior leaders at industry events, executive business reviews, and similar forums. These activities should directly lead to new pipeline creation.

2. Sales-Oriented Pipeline Progression:
   Partner with account executives and teams to progress opportunities by integrating industry expertise into account strategies, engaging key decision-makers, and accelerating deal cycles by emphasizing business value and competitive differentiators.

3. Partner Development & Execution:
   Build and maintain relationships with Digital Factory-focused practices within strategic partners to drive awareness, enablement, solution positioning, and customer development—accelerating customer-centric pipeline priorities.

4. Solution Design & Enablement:
   Identify new factory-based use cases for ServiceNow solutions. Collaborate with marketing to design and package solutions that create tangible value for manufacturing customers, enabling transformation across all aspects of the Digital Factory.

5. Business Analysis & Reporting:
   Analyze the Digital Factory business to identify trends, needs, opportunities, and KPI movement. Use insights to inform customer engagement strategies and drive high-impact behaviors and results.

6. Solution Demos & Innovation Showcases:
   Work with marketing and partners to increase awareness of the Digital Factory solution by showcasing it at Partner Innovation Centers, industry trade shows, and ServiceNow customer events.

This individual must be hands-on—equally capable of crafting multi-year strategies and updating trackers with current opportunity statuses. They should thrive in a high-growth, fast-paced environment and maintain a clear strategic perspective while addressing immediate priorities.

A typical day includes brainstorming new go-to-market approaches, presenting at industry and customer-facing event