Assistant Store Director

GV-Versace Boutique Milano Montenapoleone

WHAT YOU WILL DO

Business development 

• Analyze the business, propose to Store Director action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Constantly review along with Store Director the sales and KPIs performance of the store
• Support the Store Director in preparing periodical reporting on competitors, product, potential opportunities 
• Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity
   

Team Management 

• Support the Store Director in follow up with every team member on their monthly and yearly objectives to develop behavior, performance and capabilities 
• Contribute to create and foster a dynamic environment. Enhance team spirit, promote teamwork and maintain harmonious staff relations 
• Motivate team and build positive morale to drive results through accountability and celebrating successes  
• Coordinate and make sure staff follow Company guidelines and are held accountable for achieving set goals
• Following the Store Director direction, make sure that the team strive for high performance standards through effective training and coaching, dedicating always the right attention to the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
• Participate in the daily and weekly in store briefings to motivate, set objectives and show how to reach them
• Support with informative and inspiring participation the new staff onboarding experience
• Assures staff is groomed, inviting, professional, and knowledgeable on product and related company information
• Assist Store Director in training and development of staff 
   

Client Management 

• Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience 
• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
• Encourages team members to focus on what they would like their clients to feel during a Versace experience
• Develop and expand customer base by capitalizing on high-profile clientele and sales 

CRM 

• Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients                                                             
• Support the organization of in-store and promotional events, liaising with merchandising and PR team 
   

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 1-3 years’ experience in retail management – luxury experience preferred
• Bachelor’s degree in Fashion or Business preferred 
• Full understanding of specialty retail and store operations 
• Computer skills, including operation of retail point of sale system, Word, Excel and email 
• Strong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the market
• Good team management skills, with the potential to develop people personally and professionally
• Confidence, organization skills, critical thinking and problem-solving skills
• Exceptional verbal and written communication skills
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities
•  A positive and constructive approach, sales focused with the ability to take ownership 

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results  
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales 
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

—