Manager of Client Partners (Customer Success)

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
Nimble is looking for a people-first, results-driven Manager of Client Partners (Customer Success) to lead a team responsible for the success of our highest-value accounts— enterprise, multi-location, and high-growth pharmacies. You will own the performance of this strategic book of business, ensuring your team drives measurable value, adoption, and long-term growth across every account.
This role requires a strong operator who can coach effectively, scale best practices, and remove blockers to help both the team and their accounts thrive. The ideal candidate has experience leading customer-facing teams, managing enterprise relationships, and driving outcomes in a fast-paced, high-growth environment.

You will:

• Own the success of a strategic book of business managed by your team, ensuring retention, adoption, and expansion goals are consistently met
• Lead, coach, and develop a team of Client Partners managing Nimble’s enterprise and multi-location pharmacy accounts
• Build scalable workflows, playbooks, and success plans tailored to high-value accounts
• Monitor account performance and team execution; develop action plans to mitigate risk and accelerate value
• Act as a strategic partner and escalation point for complex accounts or critical initiatives
• Collaborate cross-functionally (Sales, Product, Implementation, Support) to remove friction and drive a seamless customer experience

What you bring:

• 5+ years in Sales, Account Management, or Customer Success (with experience in B2B and/or B2B2C technology)
• 3+ years managing a Customer Success, Sales or hybrid team
• Experience working with enterprise level accounts, both as an individual contributor and in managing a team
• A high level of ownership and attention to new opportunities to grow our base of Nimble partnership pharmacies (both in pharmacy count or overall performance)
• Comfortable in fast-paced, ambiguous environments with a bias toward action
• Highly organized, detail-oriented, and able to drive documentation and operational rigor

What's in it for you:

• Compassionate and driven colleagues in a fun environment where success is celebrated
• Direct access to executives and a transparent company culture
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - work hard and take time when you need it
• 11 Paid Holidays
• Work out of our HQ in beautiful downtown Redwood City

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!
Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.