Jr. Systems Administrator

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What we offer:

Group Summary:

•    User Management: Onboard and offboard employees by creating, modifying, disabling, and removing accounts, permissions, group memberships, and access controls in Active Directory and/or Microsoft Entra ID.
•    Technical Support: Serve as a first line of support for end users by troubleshooting desktops, laptops, Microsoft 365 or other SaaS applications, peripherals, network printers, scanners, and general hardware/software issues.
•    Shop-Floor and Printer Support: Support shop-floor IT equipment, Zebra label printers, barcode scanners, network-attached printers, and related manufacturing peripherals used in daily operations.
•    Escalated Hardware Support: Apply Tier 3-level knowledge for PC repair, hardware diagnostics, component replacement, imaging, driver troubleshooting, OS repair, and endpoint recovery when required.
•    Server and Storage Support: Assist with routine server maintenance, patching, restart coordination, log reviews, backup verification, and basic RAID configuration awareness, including identifying failed disks and escalating storage issues properly.
•    Network Support: Assist with basic network troubleshooting, switch/access-port verification, connectivity checks, patch cable tracing, printer IP configuration, and coordination with network resources or outside contractors.
•    Documentation: Create and maintain IT documentation, including support procedures, network configurations, printer setup instructions, access request steps, and repeatable troubleshooting guides.
•    Automation: Write and maintain basic automation scripts using PowerShell, Bash, or approved scripting tools to reduce repetitive work and improve consistency.
•    Application Support: Provide basic support for business, manufacturing, and engineering applications such as Microsoft 365, ERP/MRP systems, CATIA, NX, and other support software used by the organization.
Essential Functions of the Position
•    Understand and promote Magna’s philosophies, Employee’s Charter, safety expectations, and business management system requirements.
•    Install, configure, troubleshoot, and maintain local area network equipment, workstations, laptops, printers, Zebra printers, scanners, and shop-floor endpoints.
•    Create, modify, and maintain user accounts, security groups, mailboxes, access permissions, and device access controls in Active Directory and/or Microsoft Entra ID.
•    Support Microsoft 365, Windows operating systems, common SaaS applications, engineering applications, and standard business software used by plant and office employees.
•    Perform PC imaging, software deployment, patching support, endpoint recovery, driver installation, hardware repair, and peripheral configuration.
•    Assist with server patching, health checks, event/log reviews, backup verification, antivirus/endpoint protection monitoring, and basic storage/RAID awareness.
•    Provide first and second level desktop support and assist with escalated Tier 3 troubleshooting tasks under guidance from senior IT staff.
•    Provide first level support for ERP/MRP and shop-floor systems and coordinate escalation when advanced application or vendor support is required.
•    Configure, troubleshoot, and maintain access to network printers, Zebra printers, stand-alone printers, and related printing services.
•    Assist with basic network support, including connectivity testing, access-port coordination, wireless device onboarding, IP/printer configuration, and documentation of known network paths.
•    Create, revise, and update IT documentation, work instructions, knowledge-base articles, network diagrams/configuration notes, and user support processes.
•    Develop and maintain basic scripts to automate repetitive