DELIVERY SUPERVISOR (2620)

DELIVERY SUPERVISOR

SUMMARY
The Delivery Supervisor role is responsible for supervising the delivery and administration of daily outbound beverage shipments with efficiency and accuracy to customers in the St. Louis, MO metropolitan and surrounding area. The Delivery Supervisor role ensures deliveries are handled in a safe, professional, courteous manner and per company policy by our team of professional drivers.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned that pertain to the classification. Demonstrated job duties and knowledge listed are sum for the job classification. Knowledge of all duties is to be cross-functional but specific duties are assigned within available personnel.

1. Plan, organize, and manage the work of Drivers and Assistants/Helpers to ensure work is done effectively, efficiently, and timely. This includes, but is not limited to:
   • Manage routes and adhere to route schedules
   • Cultivate time management behaviors to compliment routing analysis and budgeted time by employee
2. Fill in, when needed, on delivery routes due to vacation/illness/other voids.
3. Train, monitor and evaluate performance of Drivers and Assistants/Helpers to confirm ability to safely operate vehicles and equipment in the transport and delivery of Company product(s). Training will include, but not be limited to:
   • Beginning of day procedures, including pre-trip inspections
   • Safe operation of Company equipment
   • Account delivery procedures
   • Rotation, filling coolers and shelves, building displays and proper placement of point of sale
   • Customer service standards, i.e. courteous and professional, communication with all retailers, vendors, and consumers
   • End of day procedures, including post-trip inspections
4. Ride with and/or follow behind Drivers to ensure deliveries are made to Company standards in a timely and professional manner.
5. Be prepared to take corrective action to improve any deficiencies in assigned staff performance through counseling and/or progressive discipline forms.
6. Continual communication with the Distribution Manager relative to: (a) personnel performance; (b) delivery route opportunities/inefficiencies/performance; and (c) equipment needs/issues.
7. Respond immediately to any customer concerns or complaints.
8. Responsible for ensuring all time worked by Drivers and Assistants/Helpers is properly and accurately recorded utilizing the appropriate, designated modes of timekeeping.
9. Maintain open and clear communications with the owners, managers, and other employees of the Company.
10. Comply with all relevant company policies and procedures outlined in the KEG 1 Missouri, LLC Employee Handbook.
11. Conduct all activities in accordance with local, state and federal liquor control regulations.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.