Operational Specialist II

Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Operational Specialist II role is responsible for developing solutions to station operation and compliance activities that occur primarily below wing at Alaska Airlines (AS).  As an individual contributor, this role focuses on developing process improvement recommendations for all below wing functions, resolving related guest issues, and assisting with operational compliance activities.  

Key Duties

• Conduct and participate in station risk-based projects to support operational safety and compliance.
• Take initiative to develop solutions to operational necessities that ensure proper servicing, scheduling, and recommended process improvements (enplaning/deplaning activities, customer relations, guest security, internal security, load planning, weight/balance, baggage handling procedures, etc.) 
• Investigate and analyze delays, irregular flight activity, and safety related concerns to identify trends and areas of opportunities for continued operational growth.
• Support the Safety Management System (SMS) by collecting Safety Assurance data for analysis and review and assist and monitor corrective actions for effectiveness. 
• With limited direction from leader, work independently to manage equipment availability and removing obstacles for relevant employees ensuring a functional operation.  
• Influence cross-functionally and partner/build relationship while representing AS Airport Operations & Customer Service (AOCS) at various meetings with vendors, airport personnel and other airlines (WSR, DAG, SRBs, SRAs, etc.)
• Take on ambiguous challenges related to budget, station audits and compliance. et, station audits and compliance activities. 

Job-Specific Experience, Education & Skills

Required 

• 2 years of airline industry experience or equivalent operational industry experience.
• Bachelor’s degree, or an additional two years of relevant training and/or experience in lieu of this degree. 
• Thorough understanding of airline safety and operating standards, as well as a thorough understanding of customer service, ground handling, cargo, and security operations. 
• Strong interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company with others in the organization and key external business partners.
• Superior problem solving, planning, organizational, and analytical skills as well as the ability to effectively communicate with diverse workgroups/departments in a positive manner.
• Excellent written and verbal communication, and proficiency with Microsoft Office (Word, PowerPoint, and Excel).
• Strong professional curiosity.
• Ability to work collaboratively in a team environment.
• Ability to work independently with minimal supervision.
• Ability and willingness to work a flexible schedule based on business needs.
• High school diploma or equivalent is required. 
• Minimum age of 18.
• Must be authorized to work in the U.S. 

Preferred 

• Strong understanding of airport operations including but not limited to above-wing operations (e.g., ticket counter, gate, baggage) and below-wing operations (e.g., ramp operations). 
• Working knowledge of AS policies and procedures and SMS programs. 
• Experience in project management, audit, compliance, or related area.   

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

Salary Range

$76,400 -- $114,600 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly sch