Director Carrier Excellence Transformation

Country:

United States of America

Location:

CAF77: CCS - CIB 13995 Pasteur Blvd , Palm Beach Gardens, FL, 33418 USA

About Us: 

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. 

 

 

The Director Carrier Excellence Transformation is responsible for leading and embedding Lean principles and practices within operational or administrative and support functions across the organization. This role focuses on enhancing cross functional end-to-end process efficiency, reducing waste, and fostering a culture of continuous improvement and customer centricity in all direct or indirect areas across the Carrier organization.  

 

This role will mentor leaders and teams, design and deliver lean training, and drive impactful transformation initiatives (E2E projects, lighthouse projects), ensuring measurable and sustainable improvements to create simplicity and cross functional productivity, while maximizing customer value. The Director Carrier Excellence Transformation will also lead and coordinate global Cx Teams to design & drive transformational projects. Together with the Global Director of Cx and the Carrier senior leadership team, the position will support in deducting the most impactful initiatives based on the corporate strategy. 

 

 

Role Responsibilities: 

 

1. Strategic Leadership 

• Contribute to define and execute a strategy for implementing Carrier Excellence in operative or administrative functions, aligned with organizational goals. 

• Identify opportunities for process optimization and cultural transformation within cross-functional teams. 

• Champion Lean thinking across all levels, promoting a mindset of efficiency and continuous improvement. 

• Lead central and decentral Cx teams in project planning, design and execution 

• Synchronize with leaders of manufacturing technologies to ensure application of state-of-the art technologies. 

 

2. Coaching and mentoring end-to-end process improvement projects 

• Identify project opportunities for E2E projects together with the ELT, business leadership teams and functional leaders. 

• Plan and design transformational projects as well as supervising project managers and teams to execute projects. 

 

3. Coaching and Mentorship lean practices 

• Coach senior leaders in developing Hoshin Kanri competitiveness plan, align on strategy and targets and drive break-through initiatives. 

• Act as a trusted advisor and mentor to operative or administrative leaders and teams, guiding them in applying Lean principles to improve workflows, processes, organization and culture. 

• Provide one-on-one coach