Provider Relationship Account Manager Sr

Anticipated End Date:

2026-02-06

Position Title:

Provider Relationship Account Manager Sr

Job Description:

Location: Indianapolis IN

Hours: Monday - Friday

Travel: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Position Overview:

Responsible for providing quality, accessible and comprehensive service to the company's provider community. Develops and maintains positive provider relationships with provider community by regular on-site and/or virtual/digital visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues

 

How You Will Make an Impact:

• Serves as a knowledge and resource expert regarding complex provider issues impacting provider satisfaction; research, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners

• Collaborates within a cohort of internal matrix partners to triage issues and submit work requests

• Generally, is assigned to a portfolio of providers within a defined cohort

• Coordinates Joint Operation Committees (JOC) of provider groups, driving the meetings in the discussion of issues and changes

• May assist with Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education, contract questions and non-routine claim issues

• Coordinates communications process on such issues as administrative and medical policy, reimbursement and provider utilization patterns

• Conducts proactive outreach to support the understanding of managed care policies and procedures, as well as on a variety of initiatives and programs

• Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery

• Organizes and executes external Provider Town Halls/Seminars and attends State Association conferences (e.g.: MGMA, AFP, AAP, HFMA)

• Research complex issues that may impact future provider contract negotiations or jeopardize network retention

• May be responsible for monitoring department metrics, provider assignments and oversight of daily activities and provide feedback to manager on performance management, day-to-day training, guidance, and workflow of Provider Relationship Account Mgt

• Consultants/Managers

Required Qualifications:

• Requires a bachelor’s degree; a minimum of 5 years of customer service experience including 2 years of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:

• Travels to worksite and other locations as necessary

• Experience with commercial, Medicaid, and Medicare preferred

• Claim Experience preferred

• Provider facing experience strongly preferred

• Experience communicating and collaborating across multi departmental initiatives

• Experience with SPS and WGS systems is a nice to have

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

PND > Provider Relationship Account Mgmt

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our a