Manager, People Experience

The Opportunity:

The Manager, People Experience is a senior people partner role covering our North American employee population. You'll own the full HR operations mandate across the US and Canada — employment compliance, benefits administration, payroll, and EOR relationship management — while also serving as a trusted partner to business leaders on workforce planning, talent, and organizational design.

This is a hands-on, high-ownership role. You'll manage one People & Culture Advisor in São Paulo and will be expected to bring deep knowledge of US and Canadian employment law, benefits architecture, EOR partnerships, and HRIS platforms — particularly TriNet and SAP SuccessFactors — to support a complex, global, and fast-moving organization.

It's a role for someone who can think strategically, execute pragmatically, and build trusted relationships with leaders and employees alike — leading with empathy, clarity, and accountability.

Location: Los Angeles, CA

What You'll Be Doing:

• Compliance, Benefits & HR Operations

  • Administer and manage US employee benefits programs — medical, dental, vision, life, disability — including annual open enrollment, carrier relationships, and ongoing employee support.

  • Manage 401(k) plan administration, including contributions, compliance testing, employee communications, and coordination with the plan provider.

  • Serve as the primary owner of the TriNet PEO relationship, managing the platform day-to-day, resolving employee queries, and ensuring data accuracy across payroll, benefits, and compliance modules.

  • Own the EOR relationship for Canadian employees — serving as the internal point of contact, managing day-to-day HR queries, and ensuring the EOR provider is meeting compliance, payroll, and benefits obligations under Canadian provincial law.

  • Maintain and administer SAP SuccessFactors for the North American population, including employee records, position management, and compensation data integrity.

  • Provide expert guidance on complex US and Canadian employee relations matters — performance management, grievances, conflict resolution, and formal investigations — in full compliance with federal, state/provincial, and local labor law.

  • Ensure compliance with California-specific requirements, including CFRA, PDL, wage and hour regulations, and required government filings.

  • Maintain and update North America HR policies and the employee handbook, ensuring alignment with global standards and local legal requirements across both markets.

  • Oversee US employment contracts, onboarding and offboarding logistics, and ensure accurate payroll inputs are submitted to TriNet on time.

• Business Partnering & Workforce Planning

  • Advise leaders on workforce planning, headcount forecasting, and budget alignment before passing requirements to Talent Acquisition.

  • Lead organizational design initiatives — defining new roles, structuring teams for growth or pivots, and mapping clear internal career pathways.

  • Drive talent management initiatives (performance reviews, promotion cycles, succession planning) within your portfolio, ensuring consistency and fairness.

  • Provide regular people data and insights — turnover trends, engagement levels — to inform proactive leadership decision-making.

• Employee Engagement, Culture & TA Collaboration

  • Lead rollout of global engagement surveys within North America and build local action plans based on results.

  • Deliver culture-building programs, team events, and year-end celebrations for the LA office and the broader North American team.

  • Partner with ERGs and global DEI initiatives to ensure inclusive, connected experiences.

  • Collaborate with the Talent Acquisition function, providing North American market context and dotted-line guidance to local recruitment activities where necessary.

  • Coordinate comprehensive onboarding experiences that integrate new hires into culture, team, and role expectations.

• Leadership Coaching &