Lead, Customer Strategy Analytics & Applied AI

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, Customer Strategy Analytics & Applied AI based in Canada.

This role sits at the intersection of analytics, strategy, and applied AI within a high-growth, product-led environment. You will help redefine how Customer Success and Customer Support operate by building data-driven systems and AI-powered tools that directly influence retention and revenue growth. Working closely with senior leadership, you will shape customer lifecycle strategy and identify high-impact opportunities across the organization. Rather than focusing only on reporting or insights, you will design and ship production-ready data products and automated workflows. The environment is fast-moving, experimental, and highly cross-functional, with strong emphasis on ownership and execution. This is a senior individual contributor role with broad visibility and the opportunity to influence company-wide customer strategy.