Head of Operations

Overview

At Brooklinen, we’re building the future of comfort thoughtfully, ambitiously, and with intention. As the business continues to scale across channels and complexity, we are focused on strengthening the operating foundation that allows our teams to execute with clarity, speed, and care.

Founded in Brooklyn in 2014, Brooklinen has grown into one of the largest soft home essentials brands in the U.S., known for premium quality, thoughtful design, and a belief that comfort creates happiness in the home. As we enter our next phase of growth, we are investing in the systems, infrastructure, and leadership required to support a more complex and ambitious business.

We’re hiring a Head of Operations to lead the operating backbone of the company, spanning IT, Logistics, and Enterprise Execution (PMO). This is a highly cross-functional leadership role responsible for helping the organization move faster, with greater clarity and accountability, while preserving the warmth and care that define Brooklinen’s culture.

What You’ll Do

Lead Enterprise Execution

• Lead and operationalize Brooklinen’s operating rhythm, translating company strategy into clear priorities, ownership, and execution across teams
• Oversee and scale an enterprise PMO / execution capability to support large, cross-functional initiatives
• Create clarity around decision rights, resourcing, sequencing, and escalation — enabling teams to execute without unnecessary friction
• Partner with functional leaders to ensure initiatives land on time, on scope, and with accountability

Own Technology & Systems

• Oversee IT strategy and operations, ensuring systems are reliable, secure, scalable, and aligned with business needs
• Partner closely with Finance, People, and functional leaders on systems roadmap, prioritization, and vendor strategy
• Ensure technology enables visibility, speed, and collaboration across the organization

Build Logistics 2.0

• Lead Brooklinen’s logistics and warehouse operations through their next phase of evolution
• Strengthen end-to-end planning, communication, and issue management across internal teams and external partners
• Build a more resilient, scalable logistics function that supports growth, improves customer experience, and creates long-term competitive advantage
• Establish operating discipline and performance standards that allow logistics to become a strategic strength — not just a cost center

Be a Senior Leader at Brooklinen

• Act as a trusted thought partner to the CEO and ELT on execution, operating effectiveness, and scale
• Build, lead, and develop high-performing teams with clear expectations and strong accountability
• Balance high standards with trust, reinforcing Brooklinen’s human-centered, performance-driven culture
  

We’re Looking For

• 15+ years of experience in senior operations leadership roles, ideally at the SVP or equivalent level
• Proven experience leading multiple operational functions (e.g., operations, technology, supply chain, or enterprise execution)
• Strong execution muscle — able to translate strategy into action and lead through ambiguity
• Experience scaling operations in a growing, complex organization
• A calm, grounded leadership style, especially in moments of pressure or change
• Strong judgment, clear communication, and the ability to build trust across functions and levels

Compensation

We believe great leadership deserves a thoughtful, competitive total rewards package. Compensation for this role will be commensurate with experience and scope. The base salary range is 265K-275K + 30% target bonus + equity.

You’ll also receive a comprehensive benefits package designed to support well-being, balance, and long-term growth, including:

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration,