Sr. Solution Consultant (US)

Location: San Jose,California,United States

Who are we?Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. “Hustle Mode ON” is the motto we live by. About the Role

We are looking for a stellar Senior Solutions Consultant to help grow Whatfix.

The Sr. Solutions Consultant will be an expert in the Whatfix product from demo through Proof of Concept and will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects and customers. Ability and proven track record of evangelizing products to prospects, customers, and partners via presentations and product demos.

This role requires working onsite at our San Jose office three days a week. The daily working hours for this role begin at 6:30 am; days will start at home, and then make your way to the office (e.g., after dropping off kids at school or after rush hour traffic). Relocation assistance is offered.

Responsibilities     

• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
• Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
• Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
• Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos
• Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers
• Convey feature input and customer requirements to Product Management teams
• Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more 
• Respond to objections during solution presentations and articulate the value and return on investment delivered
• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
• Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments
• Self-driven interest to learn more about customers' business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points
• Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform 
• Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs
• Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

Qualifications

• 5+ years of Technical Pre-Sales / Sales Engineering / Solutions Consulting experience
• Ability to study existing deployments across industries like Insurance, Technology, Financial Services, and Healthcare and to communicate the use cases and results to new prospects from these industries. 
• Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms
• Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix:  Insurance, Healthcare, Technology, Financial Services, Manufacturing 
• Consultative selling experience;  listening to customer needs and shaping a shared vision for a solution
• Ability to creatively explain and present complex concepts in an easy-to-understand manner
• Understanding of high-performance software and Enterprise SaaS
• Excellent written and verbal communication skill