Senior Client Manager

Make an impact with NTT DATA
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Your day at NTT DATA

We are seeking a passionate Sr Client Manager with a new business development mindset to drive the strategic direction of technology solutions and services business. This individual will be responsible for key business development within both existing customers that have limited business relationships as well as new logo acquisition within an assigned territory. This person will be focused on technology solutions such as hardware, software licensing, support services, and professional services as it relates to hardware products.

What you'll be doing

In this role, you will:

· Utilize your 5+ years of experience in Enterprise Sales, which includes prospecting new logos, managing accounts, and expanding existing accounts.

· This individual will be responsible for key business development within both existing customers that have limited business relationships as well as new logo acquisition within an assigned territory.

· This person will be focused on technology solutions such as hardware, software licensing, support services, and professional services as it relates to hardware products.

· This person will work with OEM partners such as Cisco, selling enterprise level solutions and services. Imperative to have strong Cisco and other OEM partner relationships such as but not limited to Zscaler, Palo Alto, Fortinet, Juniper, etc.

· Manage and nurture relationships to drive expansion and renewals across all NTT solutions and services. You will be given a sales quota and a competitive commission structure.

· Be responsible for client solution penetration and education, account monitoring, portfolio reporting and issue resolution.

· Proactively engage and collaborate with NTT’s specialist sales teams from various go-to-market practices, as well as the client services and service delivery teams, to see opportunities through to closure.

· Craft client strategies and negotiate multi-year contracts for mutual benefits with NTT. Simultaneously, develop and carry out opportunity plans, ensuring regular engagement with the key contact and approval from all stakeholders.

· They take ownership of a range of larger and more strategic clients within the domestic, mid-market or international market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for NTT. Ideally, Client Managers are vertically structured, and their portfolio of accounts are in one or adjacent verticals.

· They drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client. They aim to realize revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation.

· They can generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how NTT can add value through our services and solutions. They leverage their relationship skills and knowledge of the client environment to assist and influence the client at every stage of the buying criteria, and to position NTT favorably compared to competitors. They can influence and work closely with vendors, partners, and internal employees to achieve the required results.

· They do a vulnerability analysis of NTT's position in comparison to that of competitors and vendors, to ensure the client’s requirement is at the heart of our proposed solution. They understand the competitive environment and can effectively pursue and select specific deals that will have a profitable result for NTT, by displaying knowledge of how the client’s opportunities align with NTT's strengths, the urgency drivers for the client and the client’s current relationship with NTT.

· They use NTT's sales tools (e.g., Salesforce.com) and methodology to effectively manage their accounts, opportunities, pipelines and forecast.

· These individuals positively influence and enable financial control, governance, and compliance throughout area of specialization to prevent and reduce financial costs. Client Managers drive cost, pricing, and profitability effectiveness to create and sustain stakeholder value creation in area of specialization.

They aim to realize revenue and margin t