Director, Platform Experience

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Role Purpose:

Verisk Underwriting Solutions, Core Lines, is redefining our customer experience. Our Reimagine program is focused on modernizing our Forms, Rules and Loss Cost product and enabling delivery through a digital platform, enabling consumption and integration into customer workflows.

The Director, Platform Experience will apply leadership and management skills, creativity, and a knowledge of user experience design methodologies to conceptualize and UX designs across our digital portfolio, with an emphasis on a consistent experience and driving increased user registration and engagement. You will lead user experience engagements that require in-depth knowledge in specialized business domains and technologies will help build the future of our design ecosystem and services.

This role leads, develops, and manages strategies that enhance our B2B customer’s experience and drive engagement, enrollments, and downloads. This role owns digital design development for Underwriting Solutions inclusive of web design, microsites, landing pages, and more. This role also scopes new initiatives, including defining and tracking each initiative and its relation to our key performance indicators. This candidate owns division-wide projects like full website and product designs or re-platforms. You’ll work closely with cross-functional teams, IT, business unit stakeholders and other teams within the organization to bring major initiatives to life in a timely and efficient manner.

The ideal candidate is comfortable establishing and fine-tuning standard the Agile design team process for component enhancements and major product launches. You should feel comfortable leading brainstorming sessions, using analytics to support design decisions, and building data visualizations. This position will serve as the manager for the design and research team, with 6 or more direct reports. This position will help lead the development and implementation of design knowledge across the Reimagine project, ensuring our product owners engage design in their dev flow.

Coordinates a global staff with the following roles: Digital Product Owners; Developers; Customer Research, Change Management and Communications; Analytics; Content

Main Responsibilities:

UI/UX Leadership

• Serve as the user evangelist, armed with quantitative and qualitative data providing insights to Reimagine the digital customer experience across all Verisk ISO digital properties
• Use voice of customer data to champion customer-centric optimizations through UX/UI enhancements, lead registration, navigation, and functional optimization, drive feature exploration
• Lead web design & deployment team members in developing wireframes, mockups, and clickable prototypes to illustrate the best-in-class UX/UI and design; gain stakeholder buy-in and lift customer engagement
• Mentor a team of product owners, developers, designers, and researchers to further their career paths, providing them opportunity to learn and grow into future leaders
• Manage design resources and external vendor partners to deliver on-time and on-budget digital enhancements and experiences for Verisk as well as SEO initiatives and reporting outputs
• Lead and own all ISO web related projects; consult with business units to ensure we meet their needs and objectives
• Be the integral connection point between web operations teams and IT teams, fostering relationships within those teams to promote best deployment practices
• Champion, evangelize, and educate internal stakeholders on best practices in UX design and Web Product Management as well as SEO initiatives and how they drive engagement, conversion, and customer loyalty

Web and CX Strategy

• Develop and own the Digital CX Strategy, aligning with business units and corporate strategy maps
• Create a digital product vision, strategy, and business case that continuously improves the digital user experience and achieves our business objectives across N. American regions, sites, apps, and landing pages
• Develop a web design governance strategy and roadmap including the implementation of technical systems, policies, and procedures to maintain an orderly design operation and presence across our products
• Partner with IT to ensure digital strategic plans and roadmaps align across the organization between the two teams from inception to deployment and post-launch
• Any other duties commensurate to the grade of the role

UI/UX Development<