FLEX Manager, Franchise F&B Learning Delivery

This is a temporary position.   

Responsible for planning, organizing and delivering various live classroom and virtual training programs with a special focus on Select Brand F&B Operations. This role will work with the Senior Manager of Franchise Learning to execute against business priorities and the overarching training delivery strategy for hotels within North America. The Flex Franchise Learning Delivery Manager will build relationships with key stakeholders in Brand and utilize an understanding of Select Brand F&B challenges to tailor learning as appropriate.  The manager will provide recommendations for program delivery, including but not limited to ILT, VILT, digital learning, simulations, etc. Responsibilities will include programs/initiative deployment to effectively achieve results in alignment with broader business objectives, as well as conducting learning consultations with on-property leaders to understand property and market needs. Strong facilitation skills are necessary as role will include facilitation of foundational leadership training and F&B remediation training. This role requires up to 90% travel. 

 

CANDIDATE PROFILE 

 

Education and Experience 

• BA/BS (or equivalent) preferred  
• Based in major city preferred
• Excellent platform delivery skills required
• Minimum of 3 years’ experience in classroom training required (virtual training experience preferred)
• Minimum of 3 years hotel F&B operations experience required (MSB preferred)Facilitation skills for a variety of mediums and audiences
• Excellent communication skills (listening, oral, facilitation, presentation, written)
• Ability to coach others for performance improvement 
• Ability to manage multiple tasks/ projects
• Experience/knowledge in technology-based delivery tools (i.e., computers, projectors, web conferencing)
• Business knowledge (related to Marriott business functions, culture, systems, customer)
• Business process knowledge (processes, quality measures)
• Leadership (project/team leadership, business partnering, change management)
• Select Brand F&B property operations knowledge
• Experience developing learning solutions preferred

 

Competencies and Attributes

• Conducts compelling and engaging in-person and online learning events using virtual and in-person classroom technology 
• Facilitates highly interactive in-person and virtual training programs
• Various analysis methods (such as job/task analysis, performance analysis, etc.)
• Techniques to elicit content from subject matter experts
• Research methods, including information scanning, data gathering, and analysis
• Proficient in Word, Excel, PowerPoint
• Procedural documentation/ writing skills
• Project management

 

CORE WORK ACTIVITIES 

 

Provides Learning Consultation and Collaborates with Key Stakeholders

• Works with on-property leaders to conduct a learning consultation to understand property and market needs.
• Utilizes an understanding of Select Brand F&B challenges to conduct consultation and tailor learning programs, as appropriate.
• Build relationships with key stakeholders in Brand.
• Curates a learning plan or program based on an understanding of the property or market needs.
• Ensures learning plan or program is representative of the Marriott brand, brand standards and service level or other approved Marriott content.

 

Delivers Training Programs

• Delivers training to ensure transfer of knowledge according to program learning objectives.
• Utilized technology to effectively facilitate consultations and program delivery, including but not limited to ILT, VILT, digital learning, LMS, simulations, etc., Demonstrates the ability to deliver a full suite of learning programs, across the brands, to leaders and associates, in small or large setting. Effectively co-facilitates with a training partner through prior contracting and ongoing coaching and feedback, as needed 
• Creates an environment that enables maximum learning by employing adult learning principles
• Demonstrates knowledge of the uniqueness of each audience, including adjusting delivery to the various learning styles represented, as well as for any special needs that could affect the learning 
• Conducts self in a manner reflective of Marriott professionalism and decorum before, during and after the learning event
• Demonstrates overall control of the learning environment, including effectively leading the learning activities, giving directions, utilizing the experiential learning cycle, addressing classroom behavioral issues, etc. as ap