Head of Experience Design (UX) & Strategy (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

POSITION SUMMARY

The Head of Experience Design (UX) & Strategy will lead the vision, strategy, and execution of user experience across our mortgage and lending products and services at NewRez.

This senior leader will build and mentor a high-performing design team of 3-5 while partnering with Product, Engineering, and Business stakeholders to deliver exceptional customer experiences that drive business growth.

DESCRIPTION

Duties and Responsibilities

• Strategic Leadership

• Define and execute the design vision and strategy aligned with company objectives and customer needs.
• Establish design principles, systems, and processes that enable scalable, consistent experiences.
• Drive innovation in financial services through human-centered design approaches.
• Develop roadmaps for experience improvements based on customer research and business metrics.
• Partner with C-suite executives to advocate for design-driven innovation and secure resources.

• Team Leadership & Development

• Build, mentor, and lead a team of product designers, UX researchers, and content strategists.
• Foster a culture of design excellence, collaboration, and continuous learning.
• Establish career development frameworks and growth opportunities for design team members.
• Recruit and retain top design talent in a competitive market.
• Manage team resources, budgets, and operational effectiveness.
• Partner with agency of record, Publicis who manages the performance marketing strategy.

• Product & Design Excellence

• Champion user-centered design methodologies across the organization.
• Drive end-to-end experience design for complex financial products and services.
• Establish metrics and KPIs to measure design impact and ROI.
• Ensure compliance with financial regulations while maintaining innovative design solutions.
• Lead design reviews and provide strategic direction on key initiatives.

• Cross-functional Partnership

• Collaborate with Product Management to define product strategy and roadmap.
• Partner with Engineering to ensure high-quality implementation of design solutions.
• Work with Marketing to maintain brand consistency across touchpoints.
• Engage with Data Science teams to leverage insights for experience optimization.
• Build relationships with key stakeholders across the organization.

•  Impact & Scope

• Direct management of 3–5-person design organization.
• Influence over product strategy and company direction.
• Budget responsibility for design organization and resources.
• Key contributor to company's executive leadership team.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• Bachelor’s degree required preferably in Computer Science, Engineering, Design, HCI, or a related field.
• Master's degree preferred.
• 12+ years’ experience in digital product design.
• 5+ years’ experience in leadership roles.

Skills, Abilities, and Knowledge

• Strong portfolio demonstrating strategic thinking and successful product launches.
• Experience in financial services or fintech preferred.
• Deep understanding of user-centered design methodologies and best practices.
• Excellence in design operations, process improvement, and team management.
• Strong business acumen and ability to tie design decisions to business outcomes.
• Outstanding communication and presentation skills at the executive level.
• Strategic Vision & Innovation.
• Design Leadership & Team Development.
• Stakeholder Management.
• Financial Services Domain Knowledge.
• Product Strategy.
• Design Systems & Scalability.
• Data-Driven Decision Making.
• Change Management.
• Executive Presence.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security s