Business Analyst, Sales Performance

I.  Job Summary

Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise.  Provides advanced level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.    II.  Essential Duties and Responsibilities include the following.  To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.  Other duties may be assigned, and Specific activities may vary by department.  

• Subject Matter expert for assigned functions. 
• Prepares reports on sales data summaries, changes, and trends for use by sales management. Provides assessment and recommendations to sales management.
• Lead proactive sales campaign initiative for existing SMB customer base, driving end-to-end ownership across design, deployment, execution, and post-campaign analysis to optimize engagement and performance outcomes.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department. 
• Tracks issues to resolution within department and in partnership with other groups. 
• Monitors overall workflow to ensure timely completion of projects and daily work requirements.
• Assists with special projects within sales assigned department or as part of cross-functional teams as required or assigned.   
• Monitors department processes and workflow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group and recommend improvements.  Reviews and creates training as needed. 
• Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
• Other duties as assigned.

 III.  Supervisory ResponsibilitiesThis job has no supervisory duties. IV. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. A. Education & Experience Education: Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience. Experience: 5 years of relevant work experience (in addition to education requirement).  B.  Certificates, Licenses, Registrations or Other Requirements None required.  C. Other Knowledge, Skills or Abilities Required May require advanced skills in Microsoft Office Suite as well as general business and/or accounting systems and subject matter knowledge applicable to the department assigned.  This knowledge may include, but not be limited, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills. This position requires ability to demonstrate knowledge of the business and an ability to apply that knowledge effectively to a variety of situations.