Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business System Analyst Consultant within PNC's Lending Technology, Cred Card Servicing organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, or Dallas, TX.

Looking for a BSA (Business Systems Analyst) to support our team in working with our business to gather requirements, help with high level data research, design solutioning, and Jira Agile story creation needed by our development team.

The chosen candidate should have experience/skills in the following areas, some must-haves some nice-to-haves:
• Analytical thinking and problem-solving skills
• Capable of breaking down complex processes
• Ability to articulate the differences between what, why, and how a given process works
• Analysis skills, ability to run queries against SQL type tables and search files
• Experience writing technical requirements, proficiency in Excel, Word, Visio for creating requirements and high-level design docs/job/data
• Some coding/development past experience or training is a plus
o this is a Business SYSTEMS Analyst position, not a Business Analyst position.
o Looking for someone with enough technical skills to do some data analysis,
o be comfortable troubleshooting problems,
o not afraid to learn new technologies in order to follow job flows, dependencies, review code at a high level to understand dependencies between systems, etc.
• Full Stack BSA who can understand processes from end to end is a plus
• Experience on multiple platforms is ideal, and the ability to quickly learn new tools and technologies
• Mainframe experience is a BIG plus
• Knowledge of Confluence and SharePoint would be beneficial
• Experience with Jira and working on an Agile Scrum Crew would also be beneficial
Job Profile
• The candidate should feel comfortable working as part of a diverse team of professionals across several locations, working and communicating in a dynamically changing environment.
• Helps lead and coordinates complicated development activities – analysis, plan, high-level technical design, understand the business functions of the system enough to assist with test validation, implement, and document application solutions (SDLC)
• Ability to work with cross-functional application teams
• Ability to quickly learn and understand the supported business processes.
• Credit Card subject matter expertise is a plus
• Ability to effectively present and communicate information both written & verbal to business and technical groups
• Ability to manage and report progress on many concurrent activities
• Analysis features such as feasibility, associated costs, time, and the compatibility of new programs with existing programs

Core Competencies

Manages Risk - Working Experience
• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus -
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Job Specific Competencies

APPLICATION DEVELOPMENT TOOLS -
• Knowledge of what some of the various development tools are, what developers need to coordinate work and write Jira stories.
Application Design, Architecture -
• Knowledge/ability to understand application design activities, tools and techniques; ability to convert business requirements into a high-level design and stories for development of applications.

APPLICATION DELIVERY PROCESS -
• Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to create stories, and help organize work/meetings/releases to deliver

Packaged Application Integration -
• Knowledge of and the ability to help drive requirements and solutions for packaged application software and understand how it integrates with company applications, databases and technology platforms.

System Development Life Cycle -
• Knowledge of project management techniques and the ability to plan, assist in design, understand test