Senior Operations Engineer

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Manages and performs proactive maintenances, device activation, and other augment work on network elements for voice, video and data networks.  Develop plans to augment capacity relief as needed.  Perform engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of both physical / logical equipment and devices.

 THE RESPONSIBILITIES OF THE SR, OPERATIONS ENGINEER ARE AS FOLLOWING

• • Telecommunication experience (highly preferred HSI, data, Metro Ethernet network elements)
  • Project Management experience
  • Experience with ATM, Ethernet, TCP/IP and OSI Layers 1-3 areas.
  • Have a good working understanding of DSLAMs, Ethernet Switches & Routers and their connectivity.
  • Experience with CLI/TL1 commands and GUIs to configure network equipment.
  •  Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
  • Participate in the evaluation of new features and products via formalized testing and certification prior to deployment, and participation in operational assessments of First Office Applications (FOA)
  • Write or review Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
  • Have a good working knowledge of circuit and packet switching, OSI reference model, frame relay, and ATM switching.
  • Logical and analytical approach to troubleshooting issues.
  • Work well with minimum supervision
  • High level of customer communication skills and focus.
  • Proficiency with Microsoft Office Suite is desired.
  • Must have good oral and written communication skills
  • Ability to exercise flexibility and resourcefulness (with assistance from others) in challenging and /or perplexing situations
  • Possess good basic organizations skills  

Qualifications

WHAT IT TAKES TO CATCH OUR EYE

• • BS degree in Computer Science or other technical degree or equivalent work experience in data network operations, data communications networking, systems programming, or other substantive data processing experience which demonstrates a broad understanding of information systems functions and their interrelation, or the equivalent in training and experience.
  • Minimum 5 years of related experience. 
  • Experience with the following vendor equipment, including but not limited to, ALU, Cisco, Juniper, Fujitsu, Calix, Adtran, Tellabs or Ciena platforms.
  • Knowledge of one or more routing protocols such as ISIS, OSPF, BGP.

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We are opening a new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area who are interested in a hybrid remote/office work arrangement. As always, however, we are also open to providing sensible remote options to talent outside of the Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is