Mortgage Telesales Loan Officer - Bilingual Spanish

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$23.25 - $36.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

Mortgage Telesales Loan Officer - Bilingual are specialized Lending Officers who consult with both current and new-to-bank Customers about home lending needs. Through varied lead sources (inbound, outbound, web and bank stores) , this job delivers Legendary Customer Service through ongoing communication and by engaging customers over the phone to gather information about their unique financial situations, needs, and objectives. This role works in a Contact Center team environment and accountable for achieving both individual and team objectives. This position promotes strong and lasting Customer relationships by helping Customers meet their financial  goals.

You must be work authorized in the United States without the need for employer sponsorship.

Depth & Scope:

• Provides sound advice at every Customer interaction, contributing to a Legendary Customer Experience throughout the entire loan process
• Prospects and develops understanding of other financial objectives, assesses Customer information and suggests appropriate product and service solutions based on Customer needs
• Ensures Customers understand the value and benefits of suggested alternatives and closes sales
• Meets the needs of Customers by offering advice based on their total financial situation and possessing a thorough knowledge of Customer life cycle needs
• Evaluates various TD loan programs from a broad range of TD Mortgage and HE loan options to suggest appropriate loan products that meet Customers' specific needs
• Reviews and communicates terms of residential mortgage with Customers and internal business partners; also responsible for communicating underwriting decisions, including offers and/or counter-offers
• Proactively makes outbound calls to Customers who have inquired about our lending products through multiple channels as well as following up with prospects from Marketing lists and/or ongoing campaigns
• Sells and originates residential mortgage loans with focus on assisting Spanish speaking customers
• Assists customers with document collection needs throughout the entire loan process due to bilingual customer needs
• Plans and executes relationship building activities
• Ensures Customer problems are handled appropriately, escalating issues when necessary
• Possesses comprehensive knowledge of the entire footprint, competitive offers, products and services and economic trends
• Takes ownership of Customer concerns and resolves Customer issues at first point of contact
• Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
• Responsible for utilizing and maintaining Customer Relationship Management tools such as Salesforce
• Must be proficient supporting outbound dialing efforts, digital engagement, and effective pipeline management
• Consults with customers on their financial needs and provides residential mortgage solution recommendations
• Contributes toward the achievement of Contact Center business objectives by meeting or exceeding individual sales goals
• Possesses an entrepreneurial spirit, strong work ethic, self motivated, and thrives in a fast paced dynamic sales/service environment
• Required to meet business line sales goals, pull thru metrics, and key performance targets
• Meets and maintains all call monitoring mortgage regulatory requirements 
• Identifies opportunities for referrals to other lines of business
• Knowledgeable of and complies with Bank and industry codes of conduct and regulations
• Must maintain an active FHA Certification and NMLS licensing

Education & Experience:

• College diploma or equivalent work experience required
• 1+ years of mortgage origination experience required
• Bilingual/fluent in Spanish and have the ability to take